Fidel Garofalo

Obtain a position which will challenge my skills, abilities and languages. That will enhance and further my knowledge in such field(s). Where I will have the ability to provide and introduce innovative ways of doing related tasks and jobs. And also to be trained in full to accomplish all necessary work. A company where I can grow, excel, and advance my career.

Independent Contractor/Courier - Self Employed - Georgia, US

(2025-04)

Independent Contractor for Amazon Flex, Rodie, Veho

Freelance Soccer Coach/Trainer - Self Employed/School - Georgia, US

(2021-07)

Part time education and skill advancement

• Training and development youth soccer players ages 11-18
• Applying various techniques to enhance player skills
• Traveled throughout state setting up training sessions and skills clinics

Territory Manager - MTI Global Services - Hillsboro, OR

(2020-07 - 2021-07)

Remotely managed a team of 45 field technicians across multiple states.

• Hiring, performance evaluations, improvement plans
• Team management including: scheduling, budget management
• In field inspections and training's for current employees and new hires
• Build and develop rapport with technicians
• Provided support via phone, text and email

Field Technician - MTI Global Services - Hillsboro, OR

(2017-05 - 2020-07)

Client and customer facing work within various commercial environments

• Removal/Installation, troubleshooting and repair of MTI security systems
• Digital Signage and network installation in hospitals/clinics, retail environments
• Retail Point of Sale (POS) installation/upgrade and configuration for computers, tills, backup UPS, card readers, basic network and firewall installation (routers/switches, pulling/testing/terminating CAT*)
• Retail fixture removal/installation/troubleshooting/upgrade/repair
• Working alone, within or leading teams, new employee in-field training
• Keeping up to date on training/documentation for new projects and products

Field Marketing Representative - AMD

(2018-06 - 2020-04)

• Attended AMD's product trainings and webinars for new CPU/GPU development
• Versed in the latest hardware and technological developments, new products, industry innovations
• Product knowledge, assisted sales with AMD's newest technology, market awareness, customer and client feedback
• Direct feedback to AMD's sales team based on industry pricing trends, market performance, buyer price points and sales volume

Install Technician - Comcast - Dacula, GA

(2017-03 - 2017-06)

• Responded in a timely fashion to customer locations for scheduled installations
• Inspected installation sites to determine best line placement
• Drilled holes when needed and ran lines
• Installed Xfinity entertainment systems regular cable systems networking systems and security systems
• Tested all installed components to insure they were working properly
• Activated new installations on-site
• Gave customers brief tutorials on their new equipment
• Responded to Comcast repair calls
• Tested existing systems with which customers were experiencing problems
• Tested lines and signals using meters and tools
• If issue was not Comcast's fault gave customer explanation and price quote for repair to site issues
• Exhibited excellent customer responsiveness and received high marks on telephone and computer surveys
• Successfully completed intensive technician training course provided by Comcast after being hired

Project Team Specialist - Best Buy Inc. - Loganville, GA

(2012-04 - 2016-05)

• Executing planogram workload
• Implementing store/corporate graphics and fixtures merchandising standards
• Complete merchandising tasks, which includes planogram assignments, clean presentations, implementing fixtures, signage and product security devices
• Set new and relocated planograms and graphics to merchandising standards, completes planogram checklist and proper filing procedures
• Travel to various store locations to assist other team members
• Build new product displays and implement new technology displays
• Maintain upkeep of store displays and assist store team with fixture and technology functionality
• Assist both store employees and customers with product knowledge and sales
• Assist Project Team Lead with the training of new Project Team members through job shadowing and sharing of best practices

Asset Protection/Inventory - Best Buy Inc. - Loganville, GA

(2011-08 - 2012-04)

• Monitored closed circuit cameras
• Implemented shoplifting deterrence method
• Executed corporate/store emergency, security and safety standards
• Communicated effectively all updates and information with store management and employees
• Walked and checked store perimeter during opening and closing procedures
• Conducted daily stock counts in all departments
• Processed and shipped goods (defective, new, recycled) to distribution and service centers
• Received all new product from stores, distribution centers and manufacturers
• Certified BIG JOE lift
• Operated BIG JOE lift to organize, retrieve, and stock product

Mobile Sales Consultant - Best Buy Inc. - Loganville, GA

(2010-06 - 2011-08)

• Provided customer service
• Assisted customers in choosing newest and latest device
• Activated phones and advised customers on different plans and applications
• Worked closely with department members in achieving monthly goals and connections
• Interpreted for Spanish speaking customers as well as translating all offers and promotions

Store Manager/Customer Service - Kicks Soccer Shop/Creekside Sports center - Loganville, GA

(2008-04 - 2011-08)

• Provided customer service
• Merchandising and maintaining store appearance
• Receiving product/apparel from manufacturers
• Scheduling store staff
• Interpreted and translated for Spanish speaking customers
• Assisted facility manager with data entry, advertising and daily activities
• Worked closely with owners in placing new and future orders of product
• Coached and trained youth and adult soccer players
• Maintained facility cleanliness, stocked and displayed edible goods

Customer Service Rep/Shift Lead - Blockbuster Inc. - Lawrenceville, GA

(2005-01 - 2011-08)

• Provided customer service
• Shipping and receiving of movies and product
• Executed corporate visual and fixture standards
• Implemented weekly movie displays and merchandising guidelines
• Promoted weekly/monthly offers and programs
• Planned daily achievements and goals for employees
• Communicated with employee as to their performance
• Instructed and trained new-hires
• Worked with assistant and store managers in obtaining store goals
• Interpreted and translated for Spanish speaking customers
• Conducted daily and closing procedures

Team Sales Representative/Customer Service - Kidsgear Inc. - Alpharetta, GA

(2002-09 - 2003-09)

• Assigned to promote various sports products
• Traveled to different sports and recreational organizations to show and sample uniforms
• Provided customer service
• Conducted inventory and stock counts daily
• Assisted with screen printing procedures
• Delivered and supplied uniforms to local youth organizations
• Worked closely with co-workers in numbering all uniforms

Soccer Coach/Trainer - Various Clubs

(1998-08 - 2014-08)

• Implemented soccer club curriculum
• Developed techniques and programs for youth players
• Trained individuals and large groups
• Assisted club coaches during practices and games
• Instructed players on best practices on and off field