Independent Contractor/Courier - Self Employed - Georgia, US
(2025-04)
Independent Contractor for Amazon Flex, Rodie, Veho
Freelance Soccer Coach/Trainer - Self Employed/School - Georgia, US
(2021-07)
Part time education and skill advancement
- Training and development youth soccer players ages 11-18
- Applying various techniques to enhance player skills
- Traveled throughout state setting up training sessions and skills clinics
Territory Manager - MTI Global Services - Hillsboro, OR
(2020-07 - 2021-07)
Remotely managed a team of 45 field technicians across multiple states.
- Hiring, performance evaluations, improvement plans
- Team management including: scheduling, budget management
- In field inspections and training's for current employees and new hires
- Build and develop rapport with technicians
- Provided support via phone, text and email
Field Technician - MTI Global Services - Hillsboro, OR
(2017-05 - 2020-07)
Client and customer facing work within various commercial environments
- Removal/Installation, troubleshooting and repair of MTI security systems
- Digital Signage and network installation in hospitals/clinics, retail environments
- Retail Point of Sale (POS) installation/upgrade and configuration for computers, tills, backup UPS, card readers, basic network and firewall installation (routers/switches, pulling/testing/terminating CAT*)
- Retail fixture removal/installation/troubleshooting/upgrade/repair
- Working alone, within or leading teams, new employee in-field training
- Keeping up to date on training/documentation for new projects and products
Field Marketing Representative - AMD
(2018-06 - 2020-04)
- Attended AMD's product trainings and webinars for new CPU/GPU development
- Versed in the latest hardware and technological developments, new products, industry innovations
- Product knowledge, assisted sales with AMD's newest technology, market awareness, customer and client feedback
- Direct feedback to AMD's sales team based on industry pricing trends, market performance, buyer price points and sales volume
Install Technician - Comcast - Dacula, GA
(2017-03 - 2017-06)
- Responded in a timely fashion to customer locations for scheduled installations
- Inspected installation sites to determine best line placement
- Drilled holes when needed and ran lines
- Installed Xfinity entertainment systems regular cable systems networking systems and security systems
- Tested all installed components to insure they were working properly
- Activated new installations on-site
- Gave customers brief tutorials on their new equipment
- Responded to Comcast repair calls
- Tested existing systems with which customers were experiencing problems
- Tested lines and signals using meters and tools
- If issue was not Comcast's fault gave customer explanation and price quote for repair to site issues
- Exhibited excellent customer responsiveness and received high marks on telephone and computer surveys
- Successfully completed intensive technician training course provided by Comcast after being hired
Project Team Specialist - Best Buy Inc. - Loganville, GA
(2012-04 - 2016-05)
- Executing planogram workload
- Implementing store/corporate graphics and fixtures merchandising standards
- Complete merchandising tasks, which includes planogram assignments, clean presentations, implementing fixtures, signage and product security devices
- Set new and relocated planograms and graphics to merchandising standards, completes planogram checklist and proper filing procedures
- Travel to various store locations to assist other team members
- Build new product displays and implement new technology displays
- Maintain upkeep of store displays and assist store team with fixture and technology functionality
- Assist both store employees and customers with product knowledge and sales
- Assist Project Team Lead with the training of new Project Team members through job shadowing and sharing of best practices
Asset Protection/Inventory - Best Buy Inc. - Loganville, GA
(2011-08 - 2012-04)
- Monitored closed circuit cameras
- Implemented shoplifting deterrence method
- Executed corporate/store emergency, security and safety standards
- Communicated effectively all updates and information with store management and employees
- Walked and checked store perimeter during opening and closing procedures
- Conducted daily stock counts in all departments
- Processed and shipped goods (defective, new, recycled) to distribution and service centers
- Received all new product from stores, distribution centers and manufacturers
- Certified BIG JOE lift
- Operated BIG JOE lift to organize, retrieve, and stock product
Mobile Sales Consultant - Best Buy Inc. - Loganville, GA
(2010-06 - 2011-08)
- Provided customer service
- Assisted customers in choosing newest and latest device
- Activated phones and advised customers on different plans and applications
- Worked closely with department members in achieving monthly goals and connections
- Interpreted for Spanish speaking customers as well as translating all offers and promotions
Store Manager/Customer Service - Kicks Soccer Shop/Creekside Sports center - Loganville, GA
(2008-04 - 2011-08)
- Provided customer service
- Merchandising and maintaining store appearance
- Receiving product/apparel from manufacturers
- Scheduling store staff
- Interpreted and translated for Spanish speaking customers
- Assisted facility manager with data entry, advertising and daily activities
- Worked closely with owners in placing new and future orders of product
- Coached and trained youth and adult soccer players
- Maintained facility cleanliness, stocked and displayed edible goods
Customer Service Rep/Shift Lead - Blockbuster Inc. - Lawrenceville, GA
(2005-01 - 2011-08)
- Provided customer service
- Shipping and receiving of movies and product
- Executed corporate visual and fixture standards
- Implemented weekly movie displays and merchandising guidelines
- Promoted weekly/monthly offers and programs
- Planned daily achievements and goals for employees
- Communicated with employee as to their performance
- Instructed and trained new-hires
- Worked with assistant and store managers in obtaining store goals
- Interpreted and translated for Spanish speaking customers
- Conducted daily and closing procedures
Team Sales Representative/Customer Service - Kidsgear Inc. - Alpharetta, GA
(2002-09 - 2003-09)
- Assigned to promote various sports products
- Traveled to different sports and recreational organizations to show and sample uniforms
- Provided customer service
- Conducted inventory and stock counts daily
- Assisted with screen printing procedures
- Delivered and supplied uniforms to local youth organizations
- Worked closely with co-workers in numbering all uniforms
Soccer Coach/Trainer - Various Clubs
(1998-08 - 2014-08)
- Implemented soccer club curriculum
- Developed techniques and programs for youth players
- Trained individuals and large groups
- Assisted club coaches during practices and games
- Instructed players on best practices on and off field
