Finley Bordano

Highly organized professional experience in managing high-volume workflows, coordinating tasks, and supporting fast-paced environments. Skilled in communication, problem-solving, and keeping operations running smoothly. Known for reliability, attention to detail, and providing excellent service.

Client Success / Operations at Loss Run Pro (2024-01 – Present)

• Manage 100+ daily client communications across agents, partners, and insureds, ensuring timely responses and issue resolution
• Support onboarding and training for new users, improving platform adoption and reducing confusion during setup
• Coordinate loss run requests and carrier follow-ups to help clients meet strict compliance deadlines
• Act as a primary point of contact for troubleshooting, resolving platform and workflow issues efficiently
• Partner with product and engineering teams to surface user feedback and support workflow improvements
• Create and refine internal documentation, scripts, and resources to streamline support and onboarding processes
• Assist with webinars and live walkthroughs to educate users and improve overall customer experience
• Track and manage follow-ups and account activity within CRM systems to maintain organization and visibility

Marketing Coordinator at Marketing Mainstreet (2024-01 – 2024-12)

• Supported onboarding and communication for multiple new clients in a fast-paced agency environment
• Assisted with campaign coordination, content creation, and client deliverables
• Managed timelines, client expectations, and internal workflows across projects
• Contributed to social media and marketing initiatives to support client growth

Marketing Director at Swetnam Cosmetic Surgery & Medspa (2023-01 – 2024-12)

• Led marketing strategy and execution across digital platforms, improving brand visibility and engagement
• Increased online presence and social engagement through consistent content and campaign management
• Planned and executed events, including a high-performing open house that drove strong attendance and interest
• Managed social media, email marketing, and patient communications to support business growth
• Collaborated with providers and staff to align messaging and enhance the overall client experience

Business Studies – University of Arkansas