Firdous Mohiuddin

9+ years of hands-on experience as a UKG/Kronos Workforce Management (WFM) Functional Consultant specializing in Kronos Workforce Central (WFC), Workforce Dimensions (WFD), and UKG Pro WFM. Proven track record of leading 2+ full-cycle Kronos WFC implementations for large-scale global enterprise clients including PepsiCo, encompassing business requirements analysis, functional design, system configuration, WFC version 8.0 with Navigators, and end-to-end testing. Hands-on experience configuring and deploying Kronos InTouch and 4500 clock terminals using Workforce Device Manager (WDM) and Setup Data Manager (SDM) across multi-site WFM environments.

Strong client-facing consultant with demonstrated ability to work across diverse teams including client stakeholders, internal resources, and third-party vendors; experienced in delivering executive-level communications and presentations to senior leadership. Strong functional knowledge of UKG Workforce Central/Dimensions and Workforce Management including Timekeeping, Scheduling, Accruals, Absence Management, Pay Rules, and Labor Management. Proficient in developing test plans and scripts, coordinating User Acceptance Testing (UAT), and delivering end-user training.

Platform & Solution Sr. Analyst - PepsiCo - Plano, TX

(2023-01 - 2026-03)

• Led end-to-end Time and Labor implementation projects across multiple business units for a global enterprise, delivering solutions independently with minimal supervision.
• Configured and supported Timekeeping (Time & Attendance) and Scheduling modules across complex WFM environments, ensuring accurate time capture and scheduling functionality.
• Designed, implemented, and troubleshot Pay Rules, Pay Policies, and Accrual configurations, resolving pay calculation issues related to overtime, holidays, and time-off.
• Led Holiday configuration including Holiday Profilers, Employment Terms, and Work Rule setup, preventing payroll discrepancies and ensuring correct holiday pay processing.
• Maintained and improved integrations across HCM and adjacent systems; managed mappings, file/API job orchestration, interface monitoring dashboards, error handling, and error recovery.
• Reviewed, corrected, and optimized Access Profiles, User Roles, RBP, and Security Permissions ensuring employees have appropriate access without delays.
• Supported Workforce Integration Manager (WIM) processes and data flows; managed downstream system impacts and data structure requirements.
• Resolved GTOR-related configurations and issues, keeping system setup aligned with project timelines and organizational policies.
• Managed and resolved multiple MyService Service Requests and Incident Tickets (SC tickets) simultaneously, consistently delivering fixes within SLA timelines.
• Authored comprehensive test cases; executed release and regression testing across modules; updated runbooks and knowledge articles for long-term system stability.
• Coordinated change windows and stakeholder communications; wrote user stories and acceptance criteria using Agile methodology.
• Participated in Go-Live deployments, troubleshooting production issues, debugging configuration defects, and delivering timely hotfixes to minimize business disruption.
• Created, modified, and renamed Data Views and built advanced HyperFind Queries to support reporting, audits, and business analysis.
• Documented configurations, changes, and procedures to support audits, knowledge transfer, and long-term system stability.
• Ensured compliance with labor laws, union agreements, and internal policies through accurate configuration and validation.

Sr. Kronos UKG Dimensions Consultant - 1st Choice Home Health Providers - TX

(2020-01 - 2023-12)

• Led full-cycle Time and Labor implementation of UKG Workforce Dimensions, managing all project phases independently from requirements gathering through Go-Live.
• Provided client-facing consultation to business users, translating complex technical requirements into actionable solutions; conducted executive-level project status updates.
• Configured Kronos InTouch and 4500 clock terminals using Workforce Device Manager (WDM) and Setup Data Manager (SDM) for multi-site deployment.
• Led Kronos Pay/Time Tracking system migration project, focused on improving payroll accuracy and efficiency; managed budget and resources allocated to the project.
• Installed, configured, and tested Kronos Workforce Dimensions including Workforce Forecasting, Scheduling, Time Capture, HR and Payroll, Autopay, and Accruals.
• Worked on Workforce Connect/Integration Manager, Time and Attendance, Activities implementation, Setup Data Manager, Advanced Reporting and Forecasting.
• Developed and implemented APIs for data extraction, transformation, and synchronization between SAP and UKG systems; conducted data mapping exercises ensuring accurate data flow.
• Worked on multiple integrations and implementations between Kronos Clarity and Workday.
• Collaborated with cross-functional teams including HR, Payroll, IT, and external vendors to gather interface requirements and design integration solutions.
• Successfully managed and executed multiple service pack updates, ensuring system stability and introducing new features to enhance HR and payroll processes.
• Created and assigned security profiles and RBP roles to maintain data integrity and control system access.
• Created reports, dashboards, and analytics using UKG Dimensions/Pro data to meet reporting requirements.
• Conducted end-user training sessions ensuring users were proficient in utilizing system features and functionalities.
• Implemented and customized Kronos Telestaff to optimize workforce scheduling and management.

Kronos HRIS Analyst - Data Layer - TX

(2016-01 - 2020-12)

• Configured and implemented Kronos Workforce Central (WFC) for HR benefits, timekeeping, and scheduling; ensured Union and Non-Union employees had proper Kronos Timecard access.
• Troubleshot internal customer issues using Oracle and Kronos Time Keeping applications; resolved timekeeping and pay calculation discrepancies.
• Generated and executed SQL queries with payroll coordinators to gather requirements and implement changes in Kronos.
• Monitored and enhanced Web Services (Oracle Service Bus) for interface monitoring and error handling.
• Created Business Requirement Documents (BRD), Functional Requirements Specifications (FRS), and technical requirement specifications for application development.
• Compiled reports, statements, and summaries related to timekeeping and submitted them to appropriate internal customers.
• Involved in all phases of SDLC using Agile methodology in implementing changes in Kronos Workforce Central.

Bachelor of Commerce - B.Com - Osmania University (2000)