Branch Manager - Santander Bank - Boston, MA
(2020-04)
- Managed a book of business exceeding 70M USD and managed a team of 7 people.
- Inspired bankers to exceed targets by expanding their knowledge base and by daily coaching, training, and mentoring.
- Trained new employees outside my team to consistently reach a customer satisfaction score above 90%.
- Won Customer Experience Star for semester 1, 2021.
- Increased lending sales by $10M becoming the number 1 branch in the peer group.
- Ensured bankers reached the highest level of their incentive plan by creating daily personalized skill-builders for each.
Small Business Specialist - Santander Bank - Boston, MA
(2019-05 - 2020-03)
- Increased CSAT 20% YoY.
- Engaged in weekly partnership meetings and joined outbound calling efforts to expand the book of business.
- Brought in an average revenue of 3 million USD per quarter.
- Deepen customer relationships by assessing their overall financial needs.
- Maintained a stable pipeline while prospecting new opportunities by exploring, developing, and deepening relationships with all customers.
Full Time Teller - Santander Bank - Boston, MA
(2018-03 - 2019-04)
- Provided exceptional Customer service by meeting all Customer demands.
- Recognized sales opportunities and cross-sell bank products by making 50 quality referrals per month.
- Managed two ATM machines and supported 5 neighbor branches.
Sales Representative - ProMarketing Group - Tirane, Albania
(2014-07 - 2015-08)
- Connected with over 200 clients on a daily basis.
- Increased sales 18% YoY.
- Trained 10+ new team members.
- Provided direct customer services by informing clients of products and services.
- Ran a presentation to 25+ people to promote our main product.
Small Business CRA Leader - Santander Bank - Boston, MA
Volunteer Work
- Held 2 coaching sessions per quarter.
- Empowered over 20 people to start their entrepreneurial journey to a better future.
- Helped coordinate a team of 20+ volunteers.
Consultant - Junior Achievements
Volunteer Work
- Consulted over 100 young people on financial background and how to make smart academic and economic choices.
