Customer Service Representative at Quicksilver Transportation (2015-02 – Present)
- Managed client relationships by assessing individual requirements, providing tailored transportation solutions that included wheelchair-accessible vehicles for improved client satisfaction.
- Coordinated complex transportation schedules for diverse clientele, addressing specific accessibility needs to enhance service delivery.
- Facilitated seamless transfers to and from Port of New Orleans for major cruise lines, ensuring timely and reliable service for travelers.
Registered Nurse at Abide Home Health (2007-05 – 2014-02)
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately.
- Managed multiple tasks to deliver timely, high-quality patient care.
- Demonstrated strong communication skills to collaborate with interdisciplinary team members for optimal patient outcomes.
Admissions Coordinator at Mercy Baptist (2005-02 – 2007-04)
- Monitored all incoming documents related to patient registration such as insurance cards, driver's licenses.
- Verified insurance to obtain pre-certification or authorization.
- Collaborated with physicians, nurses, and other healthcare providers to facilitate efficient registration process.
- Trained new staff on the use of computer systems related to patient registration, and procedure scheduling.
- Gathered completed applications and supporting documentation to compile application portfolios.
Customer Service Manager at Dillard Department Stores (1989-05 – 2005-02)
- Managed inbound calls from customers, addressing inquiries, complaints, and requests for assistance to enhance customer satisfaction.
- Assisted customers in resolving service-related issues, ensuring timely and effective solutions.
- Utilized problem-solving techniques to resolve escalated customer issues promptly, improving overall customer experience.
- Coordinated gift packing and outbound shipping operations to ensure timely, high-quality deliveries for customers.
