Flor Benavides

My name is Flor Benavides and I am looking for a Communications/Public Relations job position in the Rio Grande Valley. I am ambitious, a hard worker, a good communicator, and above all am willing to learn and gain experience.

De Sanchez Day Spa & Salon MCALLEN, TX

Receptionist August 2022 – August 2023

• Composed several marketing emails regarding special promotions sent to 20,000+ clients; assisted in creating promotional flyers 

• Responded to 50 – 80 phone calls and 15 - 30 client messages daily; explained service descriptions and pricings for clients; created, rescheduled, and canceled appointments as needed; delivered excellent customer service via in-person, message, and over phone.
• Created notes on client profiles to document appointment notes and conversations; notified the proper departments regarding any special requests; resolved scheduling and resource conflicts on the Phorest Software.
• Ran 200 – 300 credit card, cash, and check transactions per day; verified the cash register stack at opening and counted money from all registers when closing; updated weekly product inventory from hair and skin care lines.
• Enforced new regulations to clients; multi-tasked and managed appointment bookings with high efficiency at peak hours; answered calls, welcomed clients, and conducted spa attendant duties (e.g., spa tours and distributed spa lockers).

Substitute Teacher Pre-K-12 March 2022 – July 2022

• Supervised 18 – 25 students per shift and ensured students remained on task; implemented teachers’ instructions and occasionally improvised and developed lesson plans with neighboring teachers in 20 – 30 minutes when needed.
• Addressed student concerns and provided modest tutoring; managed and instilled disciplinary actions accordingly.

Cashier / Sales Associate March 2019 - April 2020

• Processed 80 – 100 transactions per shift via cash, card, or check; assisted on the sales floor by matching customers’ needs with available store products and store services; labeled shelves with promotions and new pricings.
• Assisted in creating promotional signs for monthly specials.
• Earned Top Seller Recognition for raising 100+ ‘Chance, Lucky or Friends’ donations for partner charities, such as Toys for Tots 

UTSA Police Department Public Affairs Department  SAN ANTONIO, TX

Public Relations Intern January 2018 – August 2018

• Wrote, designed, drafted, and published monthly articles for the 2018 Runner Beat from January to May; topics covered Monthly Awareness Themes, including but not limited to ‘Dating Violence Awareness’ and ‘Sexual Assault Awareness’; articles also mentioned monthly recognitions on Police Department staff, and UTSA PD’s crime report (ex. statistics on thefts, assaults, and arrests for that month); target audiences were UTSA Roadrunner Students and UTSA Staff Members.
• Assisted in social media content utilizing Adobe Illustrator, Photoshop, and InDesign.

Research Interviewer October 2016 – December 2017

• Identified, re-contacted, and interviewed anywhere between 220 – 250 research study participants nationwide by telephone; edited around 100 surveys for completeness, legibility, and accuracy; surveys consisted of participants’ local and global media consumption preferences throughout several outlets such as: radio stations, internet providers, and telephone services. 

Sales Associate November 2015 – October 2016

• Processed 40 – 100 transactions per shift via cash, card, or check; assisted customers by matching their needs to available store products ; labeled shelves with promotions and new pricings ; assisted in changing store signages ; restocked products.
• Earned Top Seller Recognition and achieved Excellent Customer Service Recognition.

I obtained a Bachelor's degree in Communications in 2018 from the University of San Antonio.