Floyd Clark IV

Customer success and account management professional with 10+ years of customer-facing experience across healthcare, emergency preparedness training, regulated services, sales, and business ownership. Experienced in client needs discovery, presentations, training, renewals, account growth, escalations, CRM documentation, and cross-functional problem solving. Combines healthcare and CPR/AED subject knowledge with a practical, relationship-centered approach.

Founder & Lead Instructor at Justus Holdings LLC Training Services (2014-01 – Present)

Own the end-to-end client experience for an owner-operated CPR, First Aid, AED, and BLS training business, from needs discovery and scheduling through delivery, certification, renewal tracking, and follow-up.

• Design and deliver practical training for individuals and organizational clients while translating safety and compliance requirements into clear, usable instruction.
• Manage customer relationships, service packages, pricing, equipment, participant records, credentials, and repeat-engagement workflows.

Senior Ambulatory Scheduling Representative at Jefferson Health (2023-02 – Present)

Coordinate complex neurosurgery scheduling, insurance processing, and patient communication in a high-volume ambulatory environment.

• Use EPIC to maintain accurate records, manage workflows, and resolve access or scheduling issues affecting the patient experience.
• Partner with clinical and administrative teams to escalate barriers and support timely, compliant service delivery.

Senior Clerk / Nursing Scheduler at Jefferson Home Care (2019-02 – 2021-04)

Managed nursing schedules across multiple caseloads while balancing patient needs, staffing coverage, and continuity of service.

• Maintained and audited patient and workforce records and coordinated with nurses, leaders, and operations to resolve coverage gaps.

Support Coordinator at Community Direct Services, Inc. (2013-01 – 2018-12)

Managed services and stakeholder relationships for Medicaid Waiver recipients, aligning service plans, documentation, safety, and state compliance requirements.

• Supervised and supported 40+ field staff through onboarding, coaching, training, documentation audits, performance oversight, and issue resolution.
• Prepared quarterly and annual performance reports and served as primary relationship manager among individuals, families, staff, case managers, and leadership.
• Delivered in-house CPR and First Aid instruction to strengthen workforce readiness and compliance.

Sales Executive / Account Manager at Dominion Enterprises (Homes.com) (2009-02 – 2010-08)

Managed real estate and insurance accounts across relationship development, retention, presentations, product training, contracts, renewals, upselling, and Salesforce pipeline documentation.

Personal Shopper / Sales Executive at Nordstrom, Inc. (2010-09 – 2012-11)

Built high-touch client relationships through needs discovery, personalized recommendations, follow-up, and service recovery.

Computer Science coursework – Norfolk State University (1991-01 – 1993-12)

Early Childhood Education coursework – Norfolk State University (1994-01 – 1995-12)

Academic Diploma – Norview High School