Flutura Plaku

HR & Payroll professional with 5+ years of progressive experience leading payroll, human resources, billing, and office administration in the healthcare industry. Experienced processing biweekly payroll for 200+ employees using Payentry while ensuring compliance, maintaining employee records, coordinating onboarding, and supporting recruitment. Known for improving operational efficiency, strengthening HR processes, and implementing a paperless workflow that reduced administrative processing time by 80%.

Office Manager | HR & Payroll Administrator - Advantage Private Home Care - Marietta, GA

(2023-08)

• Lead HR, payroll, and office operations supporting a workforce of 200+ employees.
• Process accurate biweekly payroll through Payentry, ensuring timely payroll delivery and compliance with company policies.
• Administer payroll audits, timekeeping reviews, employee status changes, deductions, and payroll reconciliation.
• Coordinate the full onboarding process, including I-9 verification, W-4 completion, personnel records, and new-hire orientation.
• Maintain confidential employee files and ensure HR documentation complies with federal, state, and organizational requirements.
• Partner with leadership to coordinate recruiting activities, schedule interviews, and support hiring decisions.
• Manage client billing in QuickBooks, oversee accounts receivable, reconcile outstanding balances, and process client refunds and credits.
• Administer long-term care insurance claims and maintain accurate documentation in WellSky.
• Resolve employee payroll and HR inquiries promptly while delivering exceptional customer service.
• Implemented a paperless documentation system that reduced administrative processing time by 80%.

Administrative Assistant (HR Support) - Angel Companions - Marietta, GA

(2020-04 - 2022-04)

• Coordinated employee onboarding, including I-9 verification, new-hire documentation, and personnel file maintenance.
• Processed payroll information, reviewed time records, and resolved discrepancies before payroll submission.
• Maintained HR records and compliance documentation to support audits and regulatory requirements.
• Coordinated interview scheduling and candidate communications throughout the hiring process.
• Managed accounts receivable, billing, invoice processing, and payment tracking.
• Administered long-term care insurance claims and maintained supporting documentation.
• Handled employee and client inquiries while supporting efficient day-to-day office operations.

Master of Science - University of Tirana

Bachelor of Science - Sociology - University of Tirana

Certificate - HR Management - Emory University