Fnu Asif Khan

Customer Support Specialist with extensive experience supporting customers in remote, fast-paced environments across financial services, consumer products, healthcare, retail, and technical operations. Skilled in resolving account-access, payment, billing, product, and service questions; researching issues across multiple systems; documenting customer interactions; and escalating technical problems with clear context. Strong written and verbal communicator with experience using Salesforce/CRM platforms, digital support workflows, and AI-assisted tools.

Quick to learn new consumer applications and support processes, organized under pressure, receptive to feedback, and highly interested in technology, fintech, consumer apps, and product-driven customer experiences.

Senior Collections Agent at TD Bank - Target Portfolio (2025-06 – 2026-06)

• Supported customers with account status, payments, transaction activity, billing concerns, delinquent balances, and available resolution options in a high-volume remote environment.
• Researched account history, previous interactions, transactions, and payment activity across multiple systems to provide accurate, timely responses.
• Used Salesforce/CRM workflows to document interactions, actions, commitments, follow-up, and outcomes with strong attention to detail.
• Resolved routine issues independently and escalated unusual account, system, or technical concerns to appropriate internal teams with clear supporting context.
• Maintained a friendly, professional tone during challenging conversations while balancing multiple customer needs, follow-up work, quality standards, and productivity expectations.

Consumer Advocate at ASI GE Appliances (2024-06 – 2025-06)

• Provided day-to-day customer support for product, account, billing, service, repair, reimbursement, and exchange questions through remote customer-service workflows.
• Investigated customer concerns using multiple systems, prior case history, product/service information, and available resources before communicating the best next step.
• Used Salesforce/CRM tools to maintain clear case notes, document customer feedback, track unresolved concerns, and support consistent follow-up.
• Identified technical or unusual product issues, gathered relevant details, and escalated cases to internal or service teams when specialized resolution was required.
• Adapted quickly to changing products, procedures, tools, and support workflows while maintaining clear and empathetic customer communication.

Customer Service Supervisor (CSS) at Bluetron Inc (2021-05 – 2024-05)

• Supported escalated customer cases and helped frontline representatives resolve complex or unusual issues while maintaining a clear, professional customer experience.
• Coached team members on communication quality, documentation, organization, workflow adherence, de-escalation, and effective problem solving.
• Reviewed recurring customer issues and feedback, shared improvement opportunities, and helped reinforce updated procedures and support practices.

Customer Service Representative - Health Insurance Support at Sykes Enterprises Alpine Access (2019-10 – 2021-04)

• Supported healthcare members and providers with account, claims, eligibility, coverage, billing, benefits, and payment-related questions in a high-volume environment.
• Researched questions across multiple applications, documented interactions accurately, explained complex information clearly, and escalated cases requiring specialized assistance.
• Maintained organization and attention to detail while managing sensitive customer information, productivity expectations, and challenging interactions.

Marketing Associate at Vision IT Services LLC (2017-08 – 2019-09)

• Supported customer communications, research, digital correspondence, reporting, documentation, follow-up, and coordination across customer-facing activities.

Customer Service / Front Desk Agent at United States Postal Service (2016-02 – 2017-07)

• Assisted customers with account/service questions, payments, transactions, package concerns, and delivery issues while researching problems and explaining available solutions.

Customer Service Checkout Associate - PT at Walmart (2015-10 – 2016-02)

• Provided fast-paced customer support for purchases, payments, returns, product questions, and service concerns.

Customer Service Associate - IT Operations at Vision Info Services Pvt Ltd (2012-11 – 2015-08)

• Provided technical and application support, helping users with access, functionality, software, and general application issues.
• Gathered issue details, performed structured troubleshooting, documented findings, and escalated bugs or technical problems to appropriate teams.
• Learned new tools and workflows quickly and translated technical information into clear, user-friendly guidance.

Bachelor's Degree in Computer Science & Business Administration – Vidya Bharathi Institute of Management & Technology (2009-06 – 2012-11)