Shift Leader
Insomnia Cookies - College Park, MD October 2020 to Present
- Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner.
- Supervising employees, assigning duties, and creating a shift schedule.
- Monitoring team performance and ensuring duties are performed efficiently. • Reporting any issues that arise during the shift to management.
- Managing employee requests and transgressions.
- Ensuring compliance with company policies, health, and safety standards. • Coaching team members and training new staff.
- Opening and closing registers, accounting for the daily intake and preparing cash deposits. • Handling customer issues and employee disputes.
Campus Associate
Amazon - College Park, MD July 2020 to Present
- Put the pick-up in pickup point – check customers in at the Assisted Pickup Desk • Keep it clean – help maintain a clean and organized workspace
- Receiving, picking, and random stowing of packages
- Able to lift 49 pounds with or without reasonable accommodation, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend, and reach
- Actively apart of the ASC East Team (Safety Advocate) since May 2021.
Sales Associate
Goodwill of Greater Washington - Arlington, VA September 2019 to July 2020
- Greet guests
- Assist guests with finding merchandise and ringing their up final purchases.
- I also stock our different products, clean the store, and sort through donated items.
Team Member/Cashier
Target - Middle River, MD August 2018 to September 2019
- As an Apparel and Accessories team member, i have an eye for trend and will help any guests
- I help discover new looks and bring the definition of style to life with confidence.
- I share apparel and accessory expertise and tips with guests
- I constantly interact with our guests on the sales floor and I share brand knowledge, and of course, a passion for fashion.
- I always have a welcoming and helpful attitude and I’m able to learn and adapt to current technology needs and think quickly on the spot to answer guest questions
- Operates cash register
Package Handler, Safety Advocate (Scanner, Sorter, SPH)
FedEx Ground/Home Delivery - Beltsville, MD October 2011 to May 2018
Follows policies and procedures regarding the handling and stacking of the boxes to keep them and their contents intact and unharmed.
- Manually pull, push, carry and lift packages that weigh up to 50-100 lbs.
- Load and unload packages and parcels on and off trucks in a certain time frame
- Scans different boxes and labels each package with their correct route number
- Handles SPH packaging (Special Package Handling)
Third Key Holder
Claire's - Bethesda, MD October 2017 to January 2018
Responsible for opening and closing the store. • Handled operational procedures
- Assisted cashiers
- Cleaned & dusted store and fitting rooms
- Kept the cash wrap clean and organized.
- Delivered excellent customer service by greeting and assisting each customer.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. • Determined staff promotions and demotions, and terminated employees when necessary.
- Promoted to management after only two months of employment, due to exceptional performance.
Key holder/ Assistant Manager
Linda Inc Boutique - Wheaton, MD August 2015 to September 2017
Responsible for opening and closing the store. • Handled operational procedures
- Assisted cashiers
- Cleaned & dusted store and fitting rooms
- Kept the cash wrap clean and organized.
- Delivered excellent customer service by greeting and assisting each customer.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. • Determined staff promotions and demotions, and terminated employees when necessary.
- Promoted to management after only two months of employment, due to exceptional performance.
Line Cook
Shake Shack - Arlington, VA March 2016 to July 2017
Rotated throughout the restaurant and perform customer-service and food-preparation duties.
- Provided ongoing coaching and training that developed team members. When needed, team leaders work stations and assist in food production or customer care.
- Took money in the form of cash, check, or credit card from patrons in exchange for food or services. • Scanned items, provides change, balances drawer, and processes card transactions.
- Recorded temperatures to make sure food was fresh and equipment was sanitary
- Promoted new restaurant items by presenting them to customers
- Assessed potential problems during busy hours in order to help improve the quality and efficiency of the overall restaurant
- Received a Yelp review and won many different cashier contests
Sales Associate
CVS Pharmacy/Health - Palmer Park, MD October 2013 to November 2015
Operate a cash register including cash transactions, checks, charges
- Follow company policies and procedures regarding cash register performance
- Request additional help when needed to increase customer satisfaction
- Greet each customer using the eye's, hi's and help at all times and assist customers with their questions, problems and complaints
- Price merchandise utilizing price guns
- Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
- Stock shelves
- Complete price changes: document counts, utilize price guns
- Answer the telephone using the appropriate greeting
- Maintain check-out area: fill register supplies, bags; wipe counter tops; fill cigarettes
- Issue rainchecks when requested
- React to potential shoplifters following company guidelines
- Maintain customer/patient confidentiality
- Maintain card department: order, stock, inventory, signing
- Assist Pharmacy personnel when needed
- Complete minor in-store repairs i.e., carriage poles, change light bulbs
- Work out reserve stock
- Assist customers with large purchases (taking out to vehicle)
Secretary/Assistant Termite Inspector
Hardy and Hayes Termite - Upper Marlboro, MD December 2007 to October 2015
Filed away certifications, checks, and etc.
- Assisted the manager on inspections and treatments to different properties.
- Ordered uniforms & checked inventory
- Operated cash register (2 years)
Answered phones and handled different situations appropriately and effectively.
Women's Associate/Fitting Room Attendant
Nordstrom Rack 2010 to 2011
Recommended, selected, and helped locate or obtain merchandise based on the customer needs and desires
- Placed special orders or calls to other stores to find desired items
- Counted the customers desired items when the person(s) entered and excited
- Placed the customer into a fitting room to try on the items • Cleaned fitting rooms when store was in "closing" mode
Ticket Taker
FedEx Field/Redskins Stadium - Largo, MD September 2009 to November 2010
Assisted patrons at entertainment events
- Collected admission tickets and passes from patrons • Assisted in finding seats
- Searched for lost articles that patrons left behind
Customer Service Associate (OSLG)
Lowe's - Alexandria, VA July 2009 to January 2010
Recommended, selected, and helped locate or obtain merchandise based on the customer needs and desires
- Placed special orders or calls to other stores to find desired items
- Watered the plants early morning promptly and properly.
- Prepared the garden center for opening
- Provided customers with adequate service and any information they needed that had to do with outdoor plants, lawns, flowers, and etc.
Assistant Hairstylist
Sadie's Hair Palace - Suitland, MD 1999 to 2005
Swept floors, cleaned mirrors and cabinets, & wash and dried towels
- Massage, shampoo, and condition patron's hair and scalp to clean them and remove excess oil
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
Newspaper Carrier The Washington Post - Washington, DC May 2001 to February 2002
- Assembled newspapers together, mainly the Sunday paper • Delivered the paper to the person ('s) doorstep
