Fonda Loughery

Senior Project Management Leader with 20+ years of experience delivering complex, high-impact initiatives across diverse industries. Proven track record of leading cross-functional and global teams to execute strategic programs that drive operational excellence and measurable business outcomes. Experienced in Agile, Waterfall and Hybrid methodologies, with a strong ability to tailor frameworks to organizational needs.

Known for aligning enterprise-wide initiatives with business strategy, optimizing processes, and delivering projects on time and within budget. Trusted partner to senior leadership and C-suite executives, providing clear governance, proactive risk management, and data-driven decision-making. Passionate about building high-performing teams, fostering collaboration, and transforming vision into scalable, sustainable results.

ExperienceLead Program Manager / Concentrix  02/2022 – 11/2025

• A professional responsible for overseeing and coordinating multiple related projects within an organization to achieve strategic objectives and deliver desired outcomes.
• Championed and spearheaded the portfolio intake and business-case process for new application development software solutions and enhancement requests to existing software products/solutions. Leading business cases through the three-stage gate process for review/approvals by finance, VP of Business Engineering and Solutions, and lastly presenting Business Cases to Senior Leadership for review and approval after passing stage gates for return on investment or business benefits evaluation.
• Educated business stakeholders on the development of the business case and the need to show ROI and or business benefit with qualitative data of the business benefit.
• Reviewed request to ensure alignment with company strategic objectives and goals.
• Developed/Managed in Jira the Portfolio dashboard for intake business cases. 
• Led internal BEST (Business Engineering Solutions and Technology) initiatives aimed at enhancing delivery efficiency, fostering cross-team collaboration and promoting process consistency across the BEST organization. 
• Partnered with business stakeholders to prioritize demand and ensure strategic alignment.
• Dashboards for monitoring approved business cases and delivery based on the committed/approved business case timeline. 

• Performed Business Stakeholder requirements gathering, generating user stories into the backlog, prioritizing with Business Stakeholder based on highest business value first ranking or ROI. 
• Performed Agile ceremonies of backlog grooming, sprint planning, daily standups, and retrospectives. These Scrum activities had a positive impact on delivery, prioritizing functionality and features based on those that would bring the greatest business value or return on investment. 
• Led a team of developers to develop an application for text-to-speech from just an idea. Following Agile ceremonies delivered a product that was within budget, on time and exceeded the client’s expectations with zero defects and reduced the penalty cost from $50K monthly to zero for Concentrix. 
• Worked with Data Privacy Audit team to ensure all applications developed met the required data privacy requirements, which encompassed either PII, GPPR, HIPAA, and PCI. 

• Led large migration of HR platform from PeopleSoft Solution to Workday. Managed cross-functional resources from HR, Performance Management, Payroll, and Finance, along with Deloitte Consulting. Delivered this migration on time and within budget.
• Led large-scale BPO projects across multiple geographies and time zones, leading groups of remote cross-functional resource teams in areas of IT, Networking, Security, HR, Training, Recruiting, and telephony. Delivered each project on time, within budget, addressing and managing risk throughout the project. Ensuring compliance via internal audits from security to ensure compliance with PII, HIPPA, and GDPR data privacy rules. 
• Led large-scale, complex technology programs with detailed implementation strategies and integrated project plans.
• Managed cross-functional teams across HR, IT, Network Services, Training, WFM, and business operations to ensure successful delivery.
• Oversaw resource planning, scheduling, and execution for major client implementations. Directed development and deployment of large enterprise IVR systems with 7+ years of delivery experience.
• Delivered 100 % of projects on time and within budget. Any changes in scope were captured via change management and addressed and project re-baseline.

Bachelor of Arts Degree