Francelys Berrios

Detail-oriented and bilingual (English/Spanish) Administrative Professional with 6+ years of experience supporting business operations across legal, nonprofit, and contracting environments. Proven ability to manage calendars, track financials, coordinate vendors, and maintain organized records across multiple simultaneous priorities. Experienced with QuickBooks, Salesforce CRM, and Google Workspace.

Notary

Public and E-Verify certified. Adept at working independently in hybrid settings with a proactive, solutions-driven approach.

Bilingual Account Executive & Administrative Coordinator - Hispanos De Éxito LLC

(2023-01 - 2025-01)

• Manage calendars and appointment scheduling for multiple executives, coordinating across clients, vendors, and contractors.
• Perform QuickBooks data entry, including vendor management, 1099 contractor onboarding and payments, bookkeeping, and invoicing.
• Maintain organized client profiles and case records within CRM system, ensuring accurate and up-to-date documentation.
• Prepare reports, spreadsheets, and business correspondence; translate and transcribe documents between English and Spanish.
• Serve as tax preparer, gathering financial documents and supporting annual reporting requirements.
• Coordinate multiple client case loads simultaneously, managing priorities and deadlines across diverse project types.

Front Desk Manager - Virginia Injury Law

(2022-01 - 2023-01)

• Managed front desk operations and served as primary point of contact for clients, attorneys, and case managers.
• Provided bilingual support (English/Spanish) for attorneys and case managers working with Spanish-speaking clients.
• Entered and updated case data in Salesforce CRM; maintained accurate records across active cases.
• Supervised and coordinated an overseas background support team, delegating tasks and tracking completion.
• Handled multi-line phone system, directing calls and routing inquiries appropriately.

Bilingual Receptionist & Office Assistant - WW Enroughty and Son, Painting Contractors

(2021-01 - 2022-01)

• Provided bilingual reception support, translating documents, calls, and correspondence between English and Spanish.
• Performed data entry of vendor invoices and maintained organized financial records.
• Coordinated outreach to vendors and clients to verify information, confirm details, and request documentation.
• Managed inbound calls, directed inquiries, and ensured smooth day-to-day office operations.

Lead Teacher / Assistant Teacher / Front Desk - Good Shepherd Child Development Center

(2020-01 - 2021-01)

• Managed front desk operations including answering phones, directing calls, and greeting families and visitors.
• Developed and executed lesson plans in alignment with developmental standards, demonstrating strong planning and organizational skills.
• Followed multi-step directives and completed assigned tasks efficiently within structured time constraints.

Administrative Volunteer - Central Virginia Legal Aid

(2018-01 - 2020-01)

• Supported legal aid staff by performing data entry into Salesforce intake system, maintaining accurate client records.
• Uploaded and organized documents to client files, ensuring proper record-keeping and confidentiality.
• Answered and directed incoming calls, providing professional and compassionate support to clients.

High School Diploma - Hermitage High School (2019-01)