Professional Summary
Dynamic and results-driven professional with over 10 years of experience in leadership, procurement, account management, and customer service. Proven ability to organize large-scale events, manage budgets up to $75K, resolve complex challenges, and enhance stakeholder relationships. Proficient in Microsoft Office Suite with strong interpersonal, organizational, and communication skills. Seeking an impactful role where I can contribute to organizational growth and team success.
Professional Experience
Self-Employed / Proprietor A Little of This, A Little of That (ALOT2), Lancaster, CA 12/2016 – Present
- Creating concrete statues of all styles and sizes.
- Efficiently manage the daily operations of concrete projects, including ordering materials and supplies.
- Executes all phases of statue making, from initial stock preparation to final sale.
- Utilized precision measuring tools to conduct thorough analysis of ingredients needed.
- Experienced in operating and maintaining concrete machinery, vibration table, levels, and other items needed to complete each project.
- Set up exhibit booth to display a beautiful and welcoming environment which helps show the products in a positive light.
Delivery Driver
Treehouse Cannabis Dispensary, Palmdale, CA | 02/2023 – 06/2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times and effective most routes.
- Handled customer service complaints with professionalism and knowledgeable responses.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Processed payments by verifying the amount of cash received and logged.
- Submitted receipts and money received from deliveries at end of each shift.
- Transported and safely delivered items to prevent damage or loss.
PTA President/VP/Historian/Volunteer
Quartz Hill Elementary School, Quartz Hill, CA | 08/2008 – 12/2016
- Managed parent-teacher coordination for a school of 800+ students.
- Collaborated with principals and board members to enhance educational programs.
- Organized and executed large-scale events, including Yearbook, Harvest Festival, and fundraisers.
- Developed and maintained an annual budget of $75,000.
- Built strong relationships with community organizations to support school initiatives.
Procurement Specialist
Northrop Grumman Mission Systems, Van Nuys, CA | 02/2004 – 01/2005
- Provided procurement support for a $14.6 million Radar Open Systems Architecture (ROSA) project.
- Managed purchase orders, vendor quotations, and procurement records.
- Resolved invoicing and delivery discrepancies while ensuring timely purchases.
- Streamlined vendor communications to secure competitive pricing and quality terms.
- Coordinated return and replacement of damaged goods, ensuring transaction accuracy.
Senior Account Manager
NSC Communications Services, Inc. (Pacific Coin), Van Nuys, CA | 10/1998 – 12/2003
- Managed national corporate accounts (e.g., Sizzler, Carl’s Jr., Arco), ensuring exceptional service delivery.
- Led payphone operations for over 3,500 locations across Southern California.
- Improved profitability by assessing new sites and reducing unprofitable locations.
- Strengthened relationships with the Los Angeles Community College District.
- Prepared budget reports and supported general management with strategic initiatives.
Senior Customer Service Representative
Hydrel, Inc. (Division of GTY Industries), Sylmar, CA | 03/1996 – 10/1998
- Supervised customer service operations across 20 Eastern States and Canada.
- Managed client sales, lighting applications, and problem resolution for commercial projects.
- Trained and supervised support staff to enhance department efficiency.
- Collaborated with engineers and representatives to address installation and maintenance issues.
