Francesca Bozor

Compassionate, detail-oriented professional with 6+ years of experience in high-volume, people-facing service roles, now pursuing a career as a Certified Nursing Assistant. Bilingual (English/Haitian Creole) communicator with a proven record of accuracy under pressure, calm handling of competing priorities, and building trust with clients from diverse backgrounds. BLS/CPR certified through the American Heart Association. Seeking an entry-level CNA position.

Insurance Operations Coordinator at DeLouis Insurance Group (2025-01 – Present)

• Deliver bilingual (English/Haitian Creole) client services, communicating clearly and compassionately with a diverse client base on sensitive personal and financial matters.
• Independently manage daily operations, scheduling, and client intake in a high-volume environment, staying calm and accurate under competing priorities.
• Handle IRS-compliant financial and documentation processes, maintaining strict attention to detail and confidentiality across all client records.

Access Service Associate at Massachusetts Institute of Technology (MIT) (2022-08 – 2025-08)

• Coached and supported a team of 6–10 direct reports, providing feedback and hands-on training to raise day-to-day performance and consistency.
• Conducted regular quality audits on operational records, proactively identifying and resolving discrepancies to maintain accuracy standards.
• Collaborated cross-functionally with IT, HR, and administrative partners to roll out new procedures and technology across the department.
• Maintained 100+ internal knowledge/training resources and led on boarding for new and existing staff.

Student Supervisor at Florida Gulf Coast University (FGCU) (2018-08 – 2021-08)

• Supervised, trained, and evaluated a team of 35 student workers, ensuring consistent adherence to service and performance standards.
• Designed on boarding and instructional training materials, reducing new-hire ramp-up time.
• Led monthly workshops focused on continuous development and team performance.

Certified Nursing Assistant (CNA) Training Program in Nursing – Broward College

B.A. in Integrated Studies—Minor in History, Concentration in Communications – Florida Gulf Coast University