Francesca Zacharie

Operations professional with transferable project coordination experience, pursuing a focused transition into construction and infrastructure. Holds OSHA 30 (Construction Safety) and Procore Certified Project Manager (Core Tools) credentials, with CAPM certification in progress.

Background spans production support, scheduling, and cross-functional workflow management, building the coordination, documentation, and communication skills a construction project relies on. Known for accuracy under high volume, clear stakeholder communication, and zero safety violations across multi-year operations.

Warehouse Distribution Associate at Lowe's Companies, Inc. (2022-08 – Present)

• Coordinated daily operations supporting 100+ orders, maintaining accurate documentation and inventory tracking in a high-volume, safety-regulated environment.
• Sustained 98%+ accuracy in materials handling and staging, reducing fulfillment errors.
• Maintained zero safety violations across 3+ years by following OSHA procedures and operational standards — direct field application of OSHA 30 training.

Customer Service Technician (Remote) at Rochester Midland – Well Being Hygiene (2023-08 – 2026-02)

• Managed 50+ daily client and internal-team communications, ensuring accurate follow-up, documentation, and timely resolution across multiple priorities.
• Logged 100% of interactions in CRM system to support accurate reporting and service improvement tracking.
• Resolved escalated issues across departments, coordinating with internal stakeholders to sustain service continuity and satisfaction.

Manufacturing Associate at Shaw Industries — Manufacturing & Distribution (2018-07 – 2021-06)

• Supported production operations across 4+ teams, assisting with scheduling and documentation tracking to maintain workflow efficiency.
• Maintained quality assurance documentation across multiple departments, ensuring reporting accuracy and audit-ready records.
• Assisted cross-functional teams in keeping production schedules on track, helping reduce workflow delays and maintain service continuity.

Administrative Assistant – Student Finance Services at American InterContinental University (2015-09 – 2017-01)

• Provided administrative support to executive leadership, managing 200+ student and staff inquiries in a high-volume office while maintaining organized, compliant filing systems for confidential financial records.
• Served as first point of contact, triaging and directing inquiries from students, staff, and leadership with professionalism.

Bachelor of Business Administration in Fashion Marketing – American InterContinental University