Francesco Boschi

Strategic ERP/CRM Architect and Technology Leader with 25+ years of experience driving digital transformation across manufacturing, cultural, and public-sector organizations. Proven success designing and coding proprietary ERP/CRM platforms (PHP, Laravel, MySQL, AWS) that automate workflows, optimize reporting, and increase profitability. Adept at leading cross-functional teams (IT, Finance, Marketing, HR) and managing full project lifecycles from architecture to deployment.

Bilingual in Italian and fluent in English, with international experience across 15+ countries. U.S.

Permanent

Resident open to relocation or remote-first roles. Enthusiastic about blending technology, human connection, and organizational transformation to deliver measurable results.

ERP/CRM Architect & Strategic Technology Leader

Caseificio La Fonte · Siena · Italy · May 2012 · Mar 2025

• Designed and deployed a proprietary ERP/CRM platform using PHP, Laravel, MySQL, and AWS, supporting 10+ staff across departments.
• Digitized workflows for sales, inventory, billing, and reporting, achieving 100% paperless order processing within 3 months.
• Built real-time dashboards for mobile and desktop, enabling instant visibility into operations and PDF export for decision-makers.
• Integrated CRM analytics to segment customer lifecycle and product mix, launching re-engagement campaigns that increased retention by 24% over 12 months.
• Embedded SKU-level margin tracking into ERP, contributing to a 15% rise in average order profitability.
• Architected modular system design for scalability, aligning IT infrastructure with long-term business growth.

Caseificio La Fonte · Siena · Italy · Sep 2025 · Present

• Developed mobile applications for sales staff and authored technical documentation to support internal software teams.
• Maintained MySQL databases and AWS/private cloud infrastructure, ensuring uptime, security, and performance across all digital assets.

Santa Maria della Scala Foundation · Siena · Italy · Aug 2021 · May 2023

• Led IT modernization for one of Italy’s largest cultural institutions, improving accessibility and operational efficiency.
• Directed migration from legacy websites to dynamic platforms, managing vendor selection, UX strategy, and launch execution.

Alia · Florence · Italy · Jan 2020 · Dec 2020

• Designed and delivered a tailored executive training program for senior leadership overseeing 1,000+ employees.
• Enabled scalable leadership practices that improved cohesion and operational efficiency across a complex public-sector organization.

Il Boschetto · Grosseto · Italy · Jan 2016 · May 2018

• Directed daily operations and HR strategy, optimizing workforce structure while maintaining productivity.
• Led cross-functional team across production, logistics, and quality to co-design a proprietary CRM aligned with operational workflows.
• Independently developed and deployed the CRM using PHP/MySQL on external cloud infrastructure, streamlining client data management and interdepartmental coordination.

Palio di Siena Consortium · Siena · Italy · Apr 2013 · Apr 2016

• Directed national and international media coverage of Italy’s most iconic live cultural event, in partnership with RAI (Italy’s national public broadcaster, equivalent to the BBC),
• Produced and released two high-profile cultural works: a documentary for the Russian market and a feature film for UK distribution.

SienaLingue · Siena · Italy · May 2002 · May 2014

• Led full digital transformation of school operations, designing and coding a custom platform in C++, PHP, and MySQL.
• Digitized student onboarding, course registration, invoicing, staff messaging, and reporting across departments.
• Used student data insights to shape course offerings, enabling targeted program development and supporting revenue growth.

• Certificate in Network and Application Security (in progress, expected 2026)

  University of the People · Online · 2025 · present

• Bachelor of Science in Computer Science 

  Clayton University · USA · 1996 · 1998 · Credential authenticate (US Dept. of State; notarized) · 75 credits · GPA: 3.58 / 4.0

• High School Diploma in Computer Science 

  ITIS Sarrocchi · Siena · Italy · 1982 · 1987