Francina Rocha

Licensed Insurance Expert

Talent

Ann ArborMember since August 24, 2026

Strong organizational and time-management skillsExceptional communication and interpersonal skillsAbility to work independently and as part of a teamDetail-oriented and able to handle multiple tasks simultaneouslyExperience in managing budgets and handling financial documents

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About

Confident and reliable individual, offering excellent communication and leadership skills and the ability to operate in a fast paced environment, a team player, but leaving opportunities for growth.

Experience

Manager / MVD Agent - AZ Rapid Motor Vehicle Services & Insurance

(2001-03 - 2025-06)

Provides excellent customer service by greeting and communicating tactfully with the public and others in a variety of situations.
Providing staff training and coaching, discipline and one-on-one meetings
Can execute and handle a diverse array of title, registration, and license plate transactions.
Services to assist with the acquisition and maintenance of ID cards.
MVD Transactions assists in processing cash transactions and accurately balancing cash drawers.
Able to successfully analyze and resolve out of balance situations.
Able to maintain all records and logs accurately
Assisting Customers with MVD transactions
Assist and help customers and clients when challenges arise.
Help staff interpret and adhere to all state and federal guidelines.
Effectively communicate updates and policy changes to office staff.
Maintain the office condition and arrange necessary repairs.
Organize office operations and procedures
Provide general support to visitors.