Francina Rocha

Confident and reliable individual, offering excellent communication and leadership skills and the ability to operate in a fast paced environment, a team player, but leaving opportunities for growth.

Manager / MVD Agent - AZ Rapid Motor Vehicle Services & Insurance

(2001-03 - 2025-06)

• Provides excellent customer service by greeting and communicating tactfully with the public and others in a variety of situations.
• Providing staff training and coaching, discipline and one-on-one meetings
• Can execute and handle a diverse array of title, registration, and license plate transactions.
• Services to assist with the acquisition and maintenance of ID cards.
• MVD Transactions assists in processing cash transactions and accurately balancing cash drawers.
• Able to successfully analyze and resolve out of balance situations.
• Able to maintain all records and logs accurately
• Assisting Customers with MVD transactions
• Assist and help customers and clients when challenges arise.
• Help staff interpret and adhere to all state and federal guidelines.
• Effectively communicate updates and policy changes to office staff.
• Maintain the office condition and arrange necessary repairs.
• Organize office operations and procedures
• Provide general support to visitors.

Associates of Science Degree - The Bryman Institute of Phoenix (2004 - 2005)