Francis Corral

Security operations professional with hands-on GSOC watchfloor experience — real-time threat monitoring, OSINT analysis, alert triage, and incident escalation — backed by 18 years of operations leadership in high-volume, compliance-driven environments. Currently completing CompTIA Security+ and Network+ to formalize a transition into SOC/security operations — bringing steady judgment, clear incident reporting, and cross-functional coordination under pressure.

GSOC Operations Specialist at Crisis24 (2025-06 – Present)

• Operate a real-time GSOC watchfloor — monitoring threat feeds, OSINT sources, and live situational data to detect and assess risks to corporate facilities and UHNWI principals across 20+ executive movements monthly; escalate emerging threats and produce actionable intelligence.
• Serve as primary GSOC liaison during executive meetings, board engagements, and offsites, delivering real-time situational updates, triaging incidents, and coordinating response with on-site security, venue teams, and local law enforcement.
• Maintain continuous communications and incident coordination across 12+ domestic and international jurisdictions, dispatching protection and transport assets and tracking movements through resolution.
• Produce intelligence briefings and after-action reports documenting incidents, response actions, and outcomes to standardized formats.
• Own account reconciliation, invoicing, and cost modeling for protective engagements, ensuring accurate monthly close-outs and resolving discrepancies with clients and finance.

Customer Service Manager at Publix (2007-08 – 2025-06)

• Led and developed a front-end team of 40+ associates in a high-volume operation, onboarding and training new hires on POS systems, store technology, and service standards.
• Served as escalation point for customer and operational issues, de-escalating conflicts and resolving problems in real time under sustained high volume.
• Operated, supported, and troubleshot POS and front-end systems, monitoring scan accuracy and keeping checkout technology running.
• Owned cash-office operations and reconciliation — safe counts, register tills, and deposits — maintaining accuracy and accountability.
• Maintained strict compliance with OSHA, HIPAA, and age-restricted-sales regulations, ensuring associate training and adherence.

Associate's in Computer Science Focus – Palm Beach State College (2015 – 2017)