Clinical Support Specialist - Gale Healthcare Solutions - Houston, Texas
(2023-01 - 2024-01)
- Communicate and partner with market management and recruiting teams to ensure staffing levels meet demand within designated regions or markets.
- Build productive and professional relationships with clinicians within designated market(s) and communicate regularly to staff open shifts and increase fill rates.
- Assist clinicians with booking shifts, using the Gale App, ensuring daily pay is completed, escalating issues as appropriate, assisting in resolving and follow up on clinician issues and concerns.
- Daily review systems and reports to determine call outs, No call No show, work needs, and work with market team managers to fulfill daily tasks and to review placement needs and actively work to backfill/fill vacant shifts.
- As a priority, address urgent shift fill needs due to clinician callouts throughout the day in accordance with clinician shifts schedules.
- Provide general administrative support including answering calls and email correspondence.
- Maintain current and accurate clinician data including updated contact information, new or changing requirements, clinician and client notes, etc.
- Analyze and resolve problems in a timely manner based on best practice/precedence, escalating issues as needed and as appropriate.
- Participate in and assist with ongoing process improvement projects.
- Meet deadlines and deliver requested information in an accurate and timely manner.
- Under the guidance of the Market Director, enter incentives in the system to promote coverage of unfilled shifts.
- Verify shifts and process clinician daily pay as a backup to the payroll team.
- Review Front messaging, Hubspot emails, address immediate concerns, requests, or problems to appropriate department through text messages and use Dialpad for calls.
- Worked on i9 update forms for all clinicians in Florida according to state laws and regulations.
Clinician Advocate - Gale Healthcare Solutions - Houston, Texas
(2022-05 - 2023-01)
- Develop an overall understanding of position requirements, department goals, and organization business plan with Market Managers.
- Help clinicians book shifts, daily pay and problem solve.
- Maintain and manage a pool of 200 working clinicians weekly.
- Use Gale ADMIN and Hubspot to manage/track the pipeline of working clinicians.
- Take over at 5th shift, ease the transition from recruiter to advocate.
- Daily and weekly communication via text/email/call to clinicians.
- Follow up on issuing Verbal/Written warnings when performance reviews are not met.
- Audit files and credentialing review of all clinicians.
- Making sure they are set to go and stay active.
- Assist payroll with paying clinician after every shift.
Recruitment Coordinator - Harris County - Houston, Texas
(2021-12 - 2022-04)
- Recruiting Judges and clerks for Primary/midterms election throughout the year.
- Helping judges with training on how to operate machines for election day and ballot counting.
- Followed up on Judges and clerks payday and helped with post election day.
Escrow Assistant - Promoted - First American Title - The Kirby Group - Houston, Texas
(2021-03 - 2021-11)
- Managing client files and properties.
- Compiling and processing escrow instruction packages on a daily basis.
- Managing customer queries and requests.
- Acting as a liaison between the customer and parties involved in transactions.
- Preparing reports and spreadsheets regarding sales and property.
Administrative Assistant - First American Title - The Kirby Group - Houston, Texas
(2020-12 - 2021-03)
- Answer phones and greet visitors.
- Schedule appointments and maintain calendars.
- Schedule and coordinate staff and other meetings.
- Collate and distribute mails throughout departments.
- Prepare communications, such as memos, emails, invoices, reports and other correspondence.
- Write and edit documents from letters to reports and instructional documents.
- Create and maintain filing systems, both electronic and physical.
Compensation and Benefits Officer - AM BANK - Lebanon, Beirut
(2017-10 - 2020-10)
- Develop and evolve an organization's pay scale and structure.
- Determine competitive wage rates and change as necessary.
- Ensure that the company's pay scale complies with changing state and federal laws and regulations.
- Oversee the distribution of pay to employees.
- Work with managers to help develop promotion and retention strategies for existing employees.
- Develop a department budget and keep operations within that budget.
- Oversee compensation and payroll support team.
Internship Trainee - Credit Bank s.a.l - Lebanon, Beirut
(2014-04 - 2014-09)
I interned for 6 months at the commercial branch of Credit Bank where I became more familiar with the work of tellers and CSOs (Customer service officer) by observing some transactions related to cashing, savings, payment collecting and customer services.
