Frank Santos

Cleaned and prepared guest rooms according to hotel standards. Vacuumed carpets and cleaned floors, bathrooms, furniture, and other room areas. Changed bed linens, towels, and guest supplies.

Room Attendant at MOHEGAN SUN

• Cleaned and prepared guest rooms according to hotel standards.
• Vacuumed carpets and cleaned floors, bathrooms, furniture, and other room areas.
• Changed bed linens, towels, and guest supplies.
• Prepared rooms for arriving guests while maintaining high standards of cleanliness and presentation.
• Inspected rooms to ensure they were properly cleaned and ready for guests.
• Reported maintenance issues, damaged items, and other room concerns to the appropriate department.
• Managed assigned rooms efficiently while meeting daily productivity expectations.
• Worked independently and as part of a housekeeping team in a busy hotel environment.
• Followed hotel safety, sanitation, and housekeeping procedures.

Front Desk Receptionist at MOTEL 6

• Welcomed guests and provided professional customer service at the front desk.
• Assisted guests with check-in and check-out procedures.
• Answered phone calls and responded to guest questions and requests.
• Provided information about hotel services, policies, and local area resources.
• Handled guest concerns and worked to resolve issues professionally.
• Maintained accurate guest and reservation information.
• Assisted with payments and other front-desk administrative tasks.
• Communicated with housekeeping and other hotel departments to coordinate guest needs.
• Maintained a professional and welcoming environment for guests.

Receiving / Inventory & Operations Associate at FORT ATACADISTA

• Received and inspected products delivered from other company locations.
• Verified quantities, product conditions, and delivery information.
• Assisted with cargo organization, unloading, and warehouse operations.
• Followed operational procedures and maintained accuracy in a fast-paced environment.
• Communicated with coworkers and operational teams to resolve receiving and inventory issues.

Digital Marketing & Web Development at Self-employed

• Developed and maintained websites for local businesses.
• Used PHP, JavaScript, HTML/CSS, SEO, and e-commerce tools.
• Created digital strategies focused on lead generation and customer acquisition.
• Worked with Google Ads and online marketing campaigns.
• Analyzed website performance and implemented improvements.
• Communicated directly with clients to understand business needs and recommend solutions.

Technical Support & Customer Service at Various

• Assisted customers in identifying and understanding technical problems.
• Diagnosed air-conditioning and refrigeration issues and explained possible solutions.
• Maintained a calm and professional approach when handling customer concerns.
• Focused on clear communication, problem solving, and customer satisfaction.

Environmental Services / Cleaning at Various

• Cleaned and sanitized assigned areas according to workplace procedures.
• Maintained safe, organized, and hygienic environments.
• Followed cleaning and sanitation protocols.
• Handled cleaning equipment and supplies responsibly.
• Worked efficiently while maintaining attention to detail.

College in Systems Analysis and Development – College

Diploma in General Studies – Victor Meirelles (2019)