Frantz Jean
Results-driven professional with experience in customer service, retail operations, management, direct support services, and military service
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About
Results-driven professional with experience in customer service, retail operations, management, direct support services, and military service. Currently serving in the U.S. Army Reserve as a 74D CBRN Specialist. Recognized for strong communication, leadership, adaptability, and problem-solving skills.
Computer
Science studies completed at UTESA University in the Dominican Republic. Fluent in English, Spanish, French, and Haitian Creole. Seeking opportunities in customer service, sales, administration, technology support, banking, and retail operations.
Experience
Direct Support Professional - Access Star - Fredericksburg, VA
(2026-01)
Provide direct support to individuals with disabilities, maintain accurate documentation, assist with daily living activities, and ensure a safe and positive environment.
Customer Service & Data Entry Clerk - Quebec, Canada
(2021-01 - 2023-12)
Delivered customer support through phone, email, and online communication channels. Managed records, entered data accurately, and resolved customer concerns efficiently.
Restaurant Manager - Jamino's Restaurant - Haiti
(2019-01 - 2022-12)
Managed daily operations, supervised employees, coordinated schedules, maintained inventory, and ensured excellent customer service.
74D Chemical, Biological, Radiological and Nuclear Specialist - U.S. Army Reserve
(2025-01)
Demonstrate leadership, teamwork, accountability, safety compliance, and mission readiness in a professional military environment.
Education
Computer Science Studies - UTESA University (Universidad Tecnológica de Santiago) (2012-01 - 2019-12)
High School Diploma - Collège Frère Brière
