Instructional Designer at Toyota Financial Services (2024-12 – 2026-06)
- Developed instructor-led and eLearning training for customer service agents on SalesForce, NICE, EPIC, iCAP, and ServiceLane systems.
- Partnered with Subject Matter Experts (SMEs) to develop content and conduct needs analyses.
- Revamped existing training materials to incorporate new legal mandates and ABS procedures.
- Administered the Litmos Learning Management System (LMS).
- Leveraged AI tools to generate training content, assessments, graphics, and newsletters.
Training Analyst at Quidelortho (2024-04 – 2024-08)
- Executed training analyses, including stakeholder identification, needs assessment, and gap analysis.
- Designed Instructor-Led Training (ILT) for the following ITD SAP S/4 HANA modules: EWM (Extended Warehouse Management), IM (Inventory Management).
- Developed EWM and IM simulations utilizing EnableNow software.
Instructional Designer at Pepsico/Frito-Lay (2023-08 – 2023-12)
- Authored SAP S/4 HANA software simulations and Quick Reference Guides (QRGs) using Assima.
- Crafted ILTs and on-the-job training materials using PowerPoint and Photoshop.
- Provided support for the following SAP S/4 HANA modules: DSD (Direct Store Delivery), ITC (Intercompany), OCM (Order to Cash), IPC (Inventory Pricing and Costing), and LO (Logistics).
- Designed and facilitated leadership and communications courses (eLearning and instructor-led) for the global enterprise.
Instructional Designer at USAA Insurance (2023-01 – 2023-08)
- Produced eLearning modules in Articulate Storyline for a Guidewire implementation.
- Developed ILTs, including trainer and exercise guides, for claims adjusters.
- Curated curriculum encompassing onsite group facilitation, eLearning modules, multimedia video modules, and instructor-led materials.
Instructional Designer at Indorama Ventures (2022-07 – 2022-12)
- Verified SAP S/4 HANA test scripts for User Acceptance Testing (UAT) within JIRA.
- Engineered software simulations and hands-on guides using EnableNow.
- Supported the following SAP S/4 HANA modules: EWM (Extended Warehouse Management), TM (Transportation Management), PS (Project System), PM (Plant Maintenance), FI (Financial Accounting).
Business Architect DI at Interstate Batteries (2022-03 – 2022-05)
- Developed and refined software simulations for SAP implementation using EnableNow.
- Authored and edited hands-on guides in MS Word.
- Provided support for the following SAP S/4 HANA modules: OTC (Order to Cash), EHS (Environment, Health, and Safety), EWM (Extended Warehouse Management), QM (Quality Management).
Instructional Designer at Suncor Energy (2021-08 – 2022-02)
- Produced and revised software simulations for SAP implementation using EnableNow.
- Authored and edited job aids and ILTs in MS Word for upload to MadCap Flare.
- Scripted and refined video content for microlearning modules.
- Supported the following SAP S/4 HANA modules: OTC (Order to Cash), R2R (Record to Report), S2P (Source to Pay), D2B (Demand to Bill), R2P (Requisition to Pay), EWM (Extended Warehouse Management), and M2R (Material to Replenishment).
Instructional Designer at United Airlines (2019-10 – 2021-02)
- Developed e-learning for aircraft maintenance and repair system desktop and mobile (iPad) applications using Captivate and Articulate Storyline 360.
Instructional Designer at Lyondellbasell (2019-06 – 2019-09)
- Generated user guides, instructor guides, and graphics in PowerPoint and Adobe Illustrator for Readsoft invoice verification, payment desk, service entry sheets, Accounts Payable (AP), and Accounts Receivable (AR).
- Assisted developers with system testing and troubleshooting.
Instructional Designer at American Airlines (2018-04 – 2019-05)
- Created instructor-led and e-learning maintenance and repair training for Boeing, Embraer, and Airbus aircraft mechanics using PowerPoint, Adobe Creative Suite, and Articulate Storyline 360.
Instructional Designer at Trans Ocean Offshore (2017-09 – 2017-12)
- Developed web-based training for SAP EAM (Enterprise Asset Management) preventive maintenance and materials management for offshore rig managers and technicians, utilizing Captivate and UPK (User Productivity Kit).
- Designed courses using EnableNow.
- Ensured successful adoption as a standalone course for managers and integrated component within technical training as a change management tool.
- Constructed curriculum including onsite group facilitation, eLearning modules, multimedia video modules, and instructor-led materials.
Training Content Developer at Germania Insurance (2017-02 – 2017-07)
- Authored Guidewire instructor-led and e-learning training for insurance agents and underwriters, employing PowerPoint, Captivate, and Adobe Photoshop.
Instructional Designer at North Carolina DHHS Child Welfare (2016-11 – 2017-02)
- Created instructor-led and e-learning training materials for NC FAST implementation (IBM's Cúram Child Welfare) for child welfare social workers, using Captivate and PowerPoint.
- Assisted developers with system testing and troubleshooting.
- Developed and facilitated leadership and communications courses (eLearning and instructor-led) for the global enterprise, covering Leadership Competencies and Foundations of People Management.
Instructional Designer at Mobile Mini (2015-11 – 2016-03)
- Developed and facilitated instructor-led SAP training for Mobile Mini's SAP RAPID Repair and Maintenance implementation, covering modules MM (Materials Management), SD (Sales and Distribution), PM (Plant Maintenance), Notifications, Work Orders, Purchase Requisitions, Purchase Orders, Service Entry Sheets, Goods Issue, and Completion. Utilized Captivate for process capture and screen recordings.
- Conducted curriculum design and gap analysis.
Instructional Designer at Petrofac (2013-05 – 2015-10)
- Designed ILT technical and safety training programs for Control Room Operators and Production Technicians for the Chevron Wheatstone LNG Project, Australia, applying the ConocoPhillips Optimized Cascade LNG Process.
- Collaborated with technical writers, LNG SMEs, and Trainers to meet Australian competency standards.
- Produced animated Process and Instrumentation Diagrams (P&IDs), Utility Flow Diagrams (UFDs), and Process Flow Diagrams (PFDs) using PowerPoint and Adobe Suite for classroom instruction.
- Performed needs assessment and task analysis.
Instructional Designer at Exterran (2013-01 – 2013-05)
- Developed e-learning using Captivate for field technicians on the Oracle Asset Management system.
- Edited videos of field technicians performing repairs using Camtasia and integrated them into e-learning training.
Instructional Designer at Academy Sports & Outdoors (2012-11 – 2013-01)
- Created e-learning using Captivate for buyers during the Oracle Retail Management System implementation, focusing on contracts, account receivables, account payables, and general ledger.
Instructional Designer at Spectra Energy (2012-03 – 2012-08)
- Developed role-based classroom training for SAP modules SRM (Supplier Relationship Management), CLM (Contract Lifecycle Management), MM (Materials Management), and PM (Plant Maintenance).
- Produced facilitator guides and e-learning using UPK (User Productivity Kit) and Captivate, covering processes such as creating shopping carts, conducting approvals, generating purchase requisitions, executing contracts, modifying purchase orders, executing plant maintenance, using the Ariba catalog, and processing goods receipts.
Training Manager at Atmos Energy Holdings (2011-05 – 2011-12)
- Collaborated with SMEs and management to define business processes, role mapping, curriculum design, and course development, meeting critical deadlines for Endur Energy Trade and Risk Management System Specialty Workshop classroom training.
- Authored Instructor User Guides and job aids using DocuTools, MS Word.
