Fred J. Felton

Customer Service Retention II Specialist - State Farm

(2023-06)

Licensed to bind auto, homeowners and renters insurance policies in 49 states.
Process added vehicles, vehicle replacement and cancellations while providing excellent customer service in a high volume call center.

Loan Processor - Member First Mortgage Co

(2020-02 - 2022-09)

Completed loan processing course with "XINNIX" Mortgage Academy.
Managed HELOC and HOME LOAN application from start to finish.
Communicated with Attorneys, Underwriters and Loan Originators.
Obtained necessary documents to close loans in a timely manner. ( 30 days or less )

Wholesale Loan Processor - First American Mortgage Co

(2019-07 - 2020-02)

Reviewed loan documents for Underwriters and Processors for accuracy and completeness before

Human Resource Training Manager - US Security Associates

(2013-02 - 2015-08)

Legal Process Manager - Jackson Legal & Associates

(2010-08 - 2012-01)

Worked as a liaison between REO representatives and Attorneys to file legal evictions in all states.
Reviewed and generated reports daily on properties to determine when property possession could be obtained

Asset Manager - Republic Title Co.

(2008-09 - 2009-07)

Sold REO properties in foreclosure via internet.
Communicated with real estate agents across the United States to review properties.
Reviewed, submitted and accepted bids on properties

Customer Service / Team Leader / REO Manager - Countrywide Home Loans

(2002-09 - 2008-08)

2002-2004- Customer Service Manager: Processed payments, explained escrow
2004-2006-Foreclosure Specialist: Worked Pre foreclosure & post foreclosure to ensure timely evictions or obtain restitution payments
2006-2007-Team Leader: Managed loss mitigation Team

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