Freelance Interpreter at Propio Technologies Inc (2026-01 – Present)
- Delivered real-time over-the-phone interpretation for healthcare, legal, and public service settings
- Maintained cultural sensitivity, confidentiality, and accuracy in communication
- Managed high call volume in accordance with professional protocols
Freelance Interpreter at Lionbridge Global Interpretation Services (2021-09 – 2026-05)
- Delivered real-time over-the-phone interpretation for healthcare, legal, and public service settings
- Maintained cultural sensitivity, confidentiality, and accuracy in communication
- Managed high call volume in accordance with professional protocols
Customer Service Representative II at LRGVDC 9-1-1 (2017-02 – 2020-12)
- Assisted 10–15 customers daily via phone, email, and in person
- Maintained and updated physical address records and internal databases
- Performed general clerical and office duties
Technical Service Representative at T-Mobile (2016-04 – 2016-10)
- Handled 35–40 daily technical support calls related to devices and network issues
- Collaborated with engineering teams to troubleshoot and escalate unresolved problems
- Ensured accurate documentation of customer interactions
Customer Service Representative II at Lefleur Transportation (2014-07 – 2015-10)
- Assisted 40–50 members daily via telephone
- Handled transportation scheduling, account updates, and eligibility verification
- Created activity logs, reports, and maintained service records
Customer Service Representative / Supervisor at Teleperformance (2013-01 – 2014-07)
- Resolved 45–60 customer concerns daily
- Troubleshot technical issues and explained service options
- Maintained detailed records and assisted in team supervision
