Fulfillment Associate - Amazon - Atlanta, GA
(2025-11)
- Avoided errors by accurately reading work tickets and pulling merchandise.
- Checked containers for damage or defects.
- Fulfilled orders using pick lists, order management software and RF scanners.
- Reported low stock levels and replenished inventory.
- Exceeded personal and team goals by walking quickly, minimizing mistakes, and correctly following location directions.
- Picked, packaged and transported orders using forklifts and hand trucks.
- Received incoming packages and inspected for defects or damage.
- Supported order fulfillment objectives by memorizing specific inventory locations of high-demand SKUs.
- Completed daily fulfillment jobs while maintaining high-quality products.
Medical Receptionist/Medical Assistant - Atlanta Harm Reduction Coalition - Atlanta, GA
(2021-10 - 2024-07)
- Classified patient information correctly for billing and medical staff.
- Maintained neat lobby areas and greeted each person promptly.
- Protected patient data through strict compliance with HIPAA requirements.
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Reconciled co-payment charges and maintained accurate records.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Entered updated information in patient account pages and charts.
- Scheduled appointments, lab tests, and procedures for patients.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Answered basic questions and provided information to patients and family members.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Photocopied, faxed, and filed patients records practicing confidentiality measures.
- Provided administrative support to healthcare staff, including document preparation and data entry.
- Filed paperwork and organized charts for easy accessibility by medical staff.
- Trained new reception staff in office procedures and patient service standards.
- Managed front desk operations and provided exceptional patient service in fast-paced medical office.
Team Leader/Forklift Operator - Electrolux - Springfield, TN
(2007-11 - 2016-04)
- Coached new employees struggling with specific tasks.
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Supported teams to achieve department goals and objectives.
- Established clear team goals aligned with company objectives.
- Coordinated with other departments to streamline processes.
- Set clear expectations for team members regarding their responsibilities.
- Fostered positive work environment to encourage productivity.
- Conducted performance evaluations for team members.
- Implemented strategies to improve overall team efficiency.
- Streamlined processes and workflows to increase team efficiency and reduce waste.
- Responded to and resolved employee relations issues expressed by team members.
- Facilitated weekly meetings to discuss progress, obstacles, and solutions.
- Cultivated team-oriented atmosphere that encouraged collaboration and peer support.
- Onboarded new hires and mentored each side-by-side to build high-performing team.
Program Coordinator - Women At The Well Ministries - Springfield, TN
(2005-03 - 2010-10)
- Connect women to essential resources (housing, treatment, healthcare, employment, legal aid)
- Provide ongoing encouragement, accountability, and follow-up
- Track participant progress and document outcomes
- Recruit, train, schedule, and support volunteers and peer mentors
- Provide guidance to staff and volunteers on boundaries, confidentiality, and trauma-informed care
- Foster a compassionate, mission-driven team culture
- Build relationships with shelters, treatment centers, churches, and community agencies
- Coordinate outreach efforts to engage women on the streets or in crisis
- Represent the ministry at community events and partner meetings
- Coordinate Bible studies, support groups, and mentorship opportunities
- Organize life-skills classes (budgeting, parenting, job readiness, self-care)
- Support women in developing healthy coping skills and personal responsibility
- Maintain accurate records, reports, and participant files
- Assist with grant reporting, data collection, and program evaluations
- Ensure compliance with organizational policies and safety standards
- Advocate for women's dignity, healing, and long-term independence
- Encourage leadership development and peer support among participants
- Promote hope, restoration, and self-worth through consistent engagement
- Develop and implement programs that support recovery, stability, and spiritual growth
- Ensure a safe, respectful, and trauma-informed environment for all participants
- Maintain program schedules, activities, and curriculum
