Freedom

Seasoned professional with 10+ years of experience supervising and leading cleaning teams to exceed customer expectations and achieve organizational goals. Skilled in implementing schedules, training staff, reporting on cleaning activities, and utilizing advanced techniques and technology. Strong communicator proficient at maintaining positive relationships with clients and stakeholders while ensuring safety and health regulations compliance.

Job Title - Shawn Jenkins Children Hospital - Charleston, SC

(2021-11 - 2022-11)

• Implemented and monitored hospital cleaning procedures, reducing the spread of infectious disease
• Trained a team of 30+ cleaners following standard operating procedures, increasing efficiency by 70%
• Handled all employee and client inquiries professionally, growing retention rates by 65%
• Maintained a sanitary and organized work environment, decreasing incidences of accidents

Career Exploration - Shawn Jenkins Children Hospital - Charleston, SC

(2020-01 - 2021-11)

• Networked with various supervisors using interpersonal skills to boost professional ties

Overnight Cleaning Manager - Topgolf - Myrtle Beach, SC

(2018-12 - 2020-01)

• Spearheaded an inclusive training program for 20+ new hires, improving overall quality of work by 45%
• Inspected work areas regularly to verify quality control, identifying areas for improvement
• Tracked inventory levels of cleaning supplies to prevent stock-outs and disruptions in daily operations, minimizing waste and overall costs by 10%
• Developed budgets for labor, equipment, and other operating expenses, meeting financial goals
• Streamlined cleaning operations by implementing new protocols for more effective work processes, achieving 35% heightened productivity rates

Housekeeping/Laundry Attendant - Covenant Towers - Myrtle Beach, SC

(2016-01 - 2018-11)

• Improved customer satisfaction rating by 20% through the optimization of laundry procedures for a busy retirement home and healthcare hospital
• Demonstrated exceptional attention to detail while cleaning bathrooms, kitchens, and resident condos, resulting in zero errors and customer complaints
• Achieved the highest standards of sanitation by mopping floors, vacuuming, making beds, and delivering laundry to residents using the best methods, attaining a 100% rating during inspections
• Fostered working relationships with residents by providing exceptional customer service, increasing positive feedback on client surveys by 50%

Water Park Supervisor - Crown Reef Resort - Myrtle Beach, SC

(2015-02 - 2016-10)

• Monitored employee performance and provided regular feedback to ensure efficient completion of tasks
• Enforced safety rules for children through consistent communication, decreasing injuries by 30%
• Managed daily operations of the water park, including controlling long lines, closing the park and turning the water off, heightening working efficiency by 90%
• Cleaned slides at the end-of-shift, delivering enjoyable experience for park guests

Caregiver - Crown Reef Resort - Myrtle Beach, SC

(2014-03 - 2015-02)

• Paused professional career to take care of an elderly family member, enhancing overall well-being

Line Worker - DeMets Candy Company - City, State

(2013-02 - 2014-03)

• Operated and maintained production equipment with the highest accuracy, upholding 100% uptime rate
• Conducted quality control checks at various stages of the production process to achieve consistent product quality and adherence to specifications
• Upheld safe and clean production area, ensuring compliance with OSHA training standards for workers
• Coordinated with management and teams to schedule cleaning activities, ensuring adequate coverage
• Collaborated with 10 employees to meet daily production targets, boosting motivation by 90%

Childcare Provider - Department of Social Services - Ithaca, NY

(2010-06 - 2013-08)

• Organized and executed engaging activities for children aged 5-10, resulting in positive feedback from parents and increased enrollment in the summer program
• Provided a nurturing and supportive environment for children, successfully addressing any needs or want and guaranteeing satisfaction until parents arrived for pickup
• Prepared healthy snacks for children, validating conformity with dietary restrictions and preferences

After School Counselor/Teachers Assistant - Immaculate Conception School - City, State

(2008-09 - 2013-05)

• Designed engaging educational activities for 200+ students while maintaining updated knowledge of industry trends and developments, boosting learner participation by 40%
• Built positive relationships with learners, parents, and faculty to enhance communications
• Resolved students' conflicts effectively, improving behavior and disciplinary issues by 95%
• Documented learner progress and provided regular feedback to parents in a timely manner to better understand student's strengths and areas for improvement

Associate in Science - Ithaca College