Funky Makatini

Customer-service oriented with outstanding people skills and self-motivated to learn new concepts. Flexible and versatile with extraordinary personnel, and organizational skills. Proactive with exceptional team leadership skills and the ability to train, develop, and motivate employees.

Consistently result-driven and detail-oriented with superb time-management, and multi-tasking skills. Effective verbal and written communication skills with an exceptional work ethic, and integrity. Excellent analytical and problem solving skills with the ability to thrive in challenging and fast-paced environments.

Barber - Justin's Barber Shop - Marlboro, NJ

(2014-02)

• General and advanced barbering services
• Traditional and specialty hairstyling
• Hair and beard trimming
• Shampooing and drying
• Scheduling appointments
• Employee Scheduling

Parts Sales Associate - AutoZone - Hazlet, NJ

(2012-02 - 2014-01)

Provide exceptional customer support by facilitating daily transactions and offering expert advice on selecting the optimal parts and accessories for their vehicles.

• Down stock and up stock product in store
• Greet customers and assessing vehicle needs
• Advising customers on value of products
• Maintain workstations and ensure closing duties were done and met expectations
• Answering phone calls regarding product inquiries and setting up outside orders and deliveries

Sales Associate - Best Buy - Union Square, NY

(2009-02 - 2011-12)

• Support achievement of overall organization, district, and store goals
• Cash handling and customer service skills
• Customer retention and high-end sales techniques incorporating the Best Buy TRUST sales process
• Communicate thoroughly with customers with what services can be provided and benefits of choosing between the several of packages or products
• Upselling products to customers, including the Geek Squad protection plans on several products

Payment Center Rep - Comcast - Union, NJ

(2006-08 - 2009-11)

• Courteously provide assistance to customers in a prompt and professional manner by obtaining all pertinent account information for resolving payment matters
• Accurately answer all customer questions and concerns regarding billing and/or service problems, input orders and data into CableData, and Comtrac
• Expeditiously receive returned equipment and/or issue new equipment by posting billing payments to update customer accounts
• Consistently observe and report errors/discrepancies on customer billings in order to apply necessary adjustments
• Prepare work orders for maintenance requests after investigating and determining if field visits are necessary
• Always serve as a sales representative by selling complete packages of existing cable services and/or upgrades to assist in the organization's efforts to increase sales and revenue
• Demonstrating flexibility by traveling to other payment centers within the area to provide assistance and backup
• Address customer issues in a responsive, timely and accurate manner by assisting them with technical issues, and providing solutions in an enthusiastic manner in order to achieve maximum customer satisfaction

High School Diploma - Old Bridge High School (2005-09 - 2006-06)