OPERATIONS MANAGER - LACTEOSSA – CHEESE FACTORY - Managua, Nicaragua
(2011-08 - 2018-08)
- Plan, design, execute, collect data, and report plant trials using different ingredients and process adjustments for product improvement, cost reduction and new product development.
- Created $100,000 to $150,000 in annual cost savings and quality improvements and process optimization while leading multi-disciplinary teams with members representing operations, engineering, and quality.
- Provide customer support understanding specific product applications and performance feedback gathered during account management client visits by initiating process improvement projects and actions plans.
- Perform root cause analysis to review and implement corrective measures to product performance concerns and customer complaints.
- Technical reviewer of quality system documents to assure product specification compliance including ingredients procurement, product labeling and specifications.
- Manage relationship with ingredients suppliers and customers to assure timely execution of projects.
- Formulate milk component targets, and control processing parameters such as time, temperature, speed, throughput, and ingredients including coagulants and starter cultures.
- Train personnel on technical subjects, process improvement practices and food safety initiatives by creating standardized operational procedures and in-person sessions.
- Lead and mentor the technical department which included 3 cheese technicians, each one with a team of 15 employees.
- Managed finished product microbiological analysis to guarantee cheese quality.
- Managing truck repairs and truck routes.
GENERAL MANAGER - SABOR EXQUISITO INC– CHEESE AND DAIRYS DISTRIBUTORS & WHOLESALERS - Miami, Florida. College Station, Texas
(2018-09 - 2023-06)
- Ensured the efficient operation of warehouse location, the trucks and optimizing distribution routes to increase sale and reduce operation costs.
- Responsible for expense management control, including shrinking, labor and overhead costs utilizing Continuous Improvement techniques and a Management Operation Structure.
- Driving sales for the wanted market, including calling on potential and existing customers.
- Analyze route layouts to insure proper route coverage for existing or new customers.
- Maintaining regular inspections to assure equipment and vehicles are in complete compliance with the company standards.
- Manage customer complaints.
- Serve as on-site inventory control expert.
- Management of financial resources. Determining how money is spent to get the work done, in the most cost-effective manner available, and accounting for these expenditures.
- Giving feedback to customer and working as a broker Agent for companies who need support on their sales area.
- Managing truck repairs and truck routes.
ESTIMATOR - CARSTAR CHILTON AUTOBODY REPAIR
(2023-08 - 2024-03)
- Ensuring the repair process is completed correctly and in a timely manner.
- Receiving and checking parts necessary for vehicles in repair.
- Managing inventory and vendor relationships.
- Maintaining a balanced inventory consistent with the requirements of the body shop.
- Posting Invoices of parts received on CCC1
- Inspecting delivered parts for quality.
- Supporting body technicians with part knowledge.
- Serving as a translator of the estimate to technicians.
- Visually inspecting vehicles to assess damage.
- Calculating cost of repair through CCC1
- Collaborating with technicians on repair plan.
- Handling special request from technicians, team members and management.
- Using CCC1 to orders parts, calculate costs, and gather customer information.
- Analyze production process to determine how much time, money and labor a repair order needs.
- Applying sales knowledge to getting more customers repair and customer satisfaction.
- Keeping customer satisfaction at it highest level without compromising the shop's profit.
GENERAL MANAGER - UNICO MERCHANDISE COMPANY USED CAR REPAIR SHOP
(2024-04 - 2025-06)
Founded and managed an independent used vehicle acquisition and resale business.
- Oversaw all daily business operations, including purchasing, budgeting, and inventory management.
- Developed pricing strategies to maximize profit margins and maintain competitive market pricing.
- Managed business finances, including cost analysis, profit tracking, and expense control.
- Sourced and evaluated used vehicles through auctions, private sellers, dealerships, and online marketplaces.
- Conducted comprehensive vehicle inspections to determine repair costs and resale value.
- Negotiated purchase prices to achieve favorable profit margins.
- Researched market trends to identify high-demand vehicle models.
- Diagnosed mechanical and electrical issues using professional diagnostic equipment.
- Performed repairs on engines, transmissions, suspension, braking systems, and steering components.
- Replaced wear items including brake pads, rotors, bearings, bushings, belts, hoses, and fluids.
- Conducted preventive maintenance and quality inspections before vehicle sale.
- Coordinated specialized repairs such as paint, bodywork, and upholstery restoration.
- Built long-term customer relationships through honest communication and quality service.
- Guided customers through vehicle selection based on their needs and budget.
- Negotiated vehicle sales while maintaining high customer satisfaction.
- Managed post-sale support and resolved customer concerns professionally.
AUTO SALES REPRESENTATIVE - AUTOEMPIRE USED CAR DEALERSHIP
(2025-07 - 2026-06)
- Consultative Selling & Needs Assessment
- In-Depth Vehicle Product & Mechanical Knowledge
- Automotive Diagnostics & Technical Troubleshooting
- Trade-In Appraisal & Vehicle Valuation
- Vehicle Product & Mechanical Expertise
