Gabriel McDonald

Dedicated and customer-focused professional with strong communication, administrative, and service skills seeking a Patient Service Representative position. Experienced in fast-paced environments and committed to providing excellent patient care.

Concierge Representative at A&A Associates (2025-07 – Present)

• Provided local area information to guests, promoting attractions and dining options.
• Maintained accurate records of guest services and preferences for future reference.
• Answered phone calls promptly while maintaining a professional attitude.
• Trained new staff on concierge protocols and customer service standards.

Team Member at Got the Look (2021-07 – Present)

• Deliver excellent customer service to shoppers.
• Maintain accurate cash drawer balance.
• Organize and restock merchandise.

Cashier Customer Service at Shoprite (2023-01 – 2025-06)

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Security Officer at Sovereign Security (2024-01 – 2025-04)

• Monitored premises to ensure safety and security for all personnel.
• Responded swiftly to alarms and incidents, ensuring proper protocols were followed.
• Documented security incidents and prepared reports for management review.

Food Server at DoubleTree Hotel (2022-01 – 2023-01)

• Provide high-quality customer service to guests.
• Ensure food orders are accurate and delivered promptly.
• Maintain organized service areas.
• Handle payments and verify accuracy.

Graduate Certificate in CNA – Care Bridge Academy (2025-11)

High School Diploma – Imhotep Institute Charter High School (2023-06)