Care Companion - Elara Caring - Oklahoma City, OK
(2024-08 - 2025-12)
- Monitored client conditions and reported changes, eliminating emergency-call frequency.
- Maintained strict HIPAA compliance, achieving 100% audit pass rate for confidentiality.
- Coordinated between family & care team using up front communication and daily check ins.
- Produced accurate documentation and charting for 5 client encounters per week.
Assistant Manager - LA Jewelers - Oklahoma City, OK
(2019-01)
- Provided prompt and courteous service to customers, thereby increasing repeat visit rate by 25%.
- Implemented a weekly profit and cost analysis for the company, resulting in a balanced daily budget.
- Used empathetic sales to help customers to find perfect gifts deserving of their authenticity standards.
- Trained 80% of staff on company practices for consistent sales, inventory, documentation procedures.
- Improved calculation method for accurate product pricing for POS, cutting downtime significantly.
Cell Phone Repair Intern - Cell Phone and PC Repair - San Angelo, TX
(2025-07 - 2025-08)
- Diagnosed hardware and software issues, reducing average troubleshooting time by 20%.
- Interacted with 10-20 customers daily to understand, and solve device problems.
- Shadowed 3 experienced technicians and performed 20 supervised repair diagnoses with 95% accuracy.
- Improved front desk processes and customer service in the store by improving pick up rate by 10-15%.
