Collections Clerk
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I am an IT professional with a Bachelor’s degree in Information Technology and a CompTIA A+ certification, along with three years of customer service experience. I have strong communication, active listening, and problem-solving skills, with a customer-focused approach to resolving issues. My IT background has given me a solid foundation in Windows, hardware, troubleshooting, and technical support.
I am eager to apply my customer service and technical skills in a fast-paced IT support environment and provide clients with professional, timely assistance.
Collections Clerk at City of Miami (2023-06 – 2026-07):
I provided front-line technical and customer support in a fast-paced environment, troubleshooting account, system, and access-related issues. I handled a high volume of inquiries, documented issues accurately in internal systems, and worked with team members to resolve problems efficiently and improve the overall user experience.
Bachelor of Science in Information Technology – Florida International University (2025-12)
