Customer Success Manager
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Working directly with the Company President & Vice President to strategically grow and develop current customer relationships through scheduled QBRs in order to improve customer retention, customer service processes, and life-cycle sales growth (responsible for creating over $8,500,000 in MRR over a fifteen year period).
Customer Success Manager at Complete Interactive Technologies Inc (2011-03 – Present)
Working directly with the Company President & Vice President to strategically grow and develop current customer relationships through scheduled QBRs in order to improve customer retention, customer service processes, and life-cycle sales growth (responsible for creating over $8,500,000 in MRR over a fifteen year period).
Field Sales Development at Dish Network (2008-08 – 2011-03)
Previously worked in a sales training management and developmental role, with a variety of company sales channels throughout the Metro Detroit/Lansing Region. Accounts range from major telco call centers (AT&T and Frontier), national retail accounts (Radio Shack, Sam's Club, Kmart, and Sears), to independently owned authorized dealers.
Training Manager at Dish Network (2007-07 – 2008-08)
Previous responsibilities (installation office of 50+ employees) included: OSHA safety and SBCA installation training practices for all new hire field service technicians, as well as continued development and evaluation for all current technicians. Work with Local, Regional, and Corporate management to coordinate and determine the most effective strategy for all training and safety needs.
Account Executive at Data Axle (2006-08 – 2007-07)
Previously worked with new clients through inbound web and phone traffic. Opportunities ranged from small, medium, and large business clients interested in using specialized marketing software offerings (SaaS) (Unlimited Sales Leads and Sales Genie) as well as business directories and custom list services.
Public Relations Intern at Marx Layne & Company (2006-01 – 2006-04)
Worked with account executives on a variety of accounts ranging from non-profit, automotive, manufacturing, entertainment, and retail varying from the national and local levels.
Bachelor of Arts in Public Relations with a specialty in Marketing – Wayne State University (2006-06)
