Gabriela Gonzalez

Licensed Massage Therapist and luxury wellness professional with extensive Five-Star spa and hospitality experience spanning hands-on treatment, new-hire onboarding, technician development, treatment protocol creation, service standards, and spa operations. Experienced in translating technical treatment knowledge into practical coaching and consistent guest experiences.

Background includes spa leadership, service recovery, client assessment, inventory, cross-functional operations, and performance-focused bodywork.

Licensed Massage Therapist at LIFETIME (2026 – Present)

• Delivered individualized, performance-focused massage therapy for athletes, weightlifters, and fitness-focused members using advanced knowledge of anatomy, kinesiology, and functional movement.
• Customized treatments up to 110 minutes using therapeutic stretching, muscle stripping, cryotherapy, and functional bodywork based on client goals and assessment.
• Built and retained client relationships through needs-based recommendations and complimentary chair-massage outreach.

Lead Massage Therapist at SIARI, A RITZ-CARLTON RESERVE (2025 – Present)

• Served on the Spa Leadership Team, supporting spa technicians across massage, esthetics, nail, and salon services in a luxury resort environment.
• Developed treatment protocols and supported technician training, documentation, and Forbes Five-Star service standards.
• Managed treatment-room operations and inventory while partnering with the Spa Director and Spa Manager on daily operations.

Licensed Massage Therapist at AUSTIN PROPER HOTEL (2023 – 2024)

• Delivered personalized wellness experiences incorporating guided meditation, intentional bodywork, and ritual elements such as palo santo.
• Created immersive guest experiences aligned with a contemporary luxury wellness concept emphasizing mindfulness, relaxation, and individualized care.

Licensed Massage Therapist at LAKE AUSTIN SPA RESORT (2023 – 2024)

• Delivered customized massage and full-body wellness treatments, including therapeutic body wraps and exfoliating scrubs, within a destination spa environment.

Licensed Massage Therapist at LE SPA BY WARWICK MELROSE (2022 – 2023)

• Delivered luxury massage and body treatments, including therapeutic massage, body wraps, and scrubs, within newly established in-house spa operations.

Licensed Massage Therapist at THE JOULE • THE ADOLPHUS • W DALLAS (2021 – 2023)

Learning Coach / Licensed Massage Therapist at THE RITZ-CARLTON DALLAS SPA (2014 – 2021)

• Led 21-day onboarding and training for new spa team members across multiple departments, reinforcing service standards and Forbes Five-Star expectations.
• Supported the Lead Therapist with operational needs for a 28-member massage team, including team-member concerns, scheduling coordination, supplies, and service recovery.
• Cross-trained across spa reception, spa attendant, retail, fitness, and seasonal pool operations, developing comprehensive knowledge of luxury spa operations and Forbes Five-Star standards.

Massage Therapy Program – ANTHEM COLLEGE (2012 – 2012)