Assistant Warranty Admin - Ed Voyles Honda - Marietta, GA
(2024-03)
- Process and audit warranty claims end-to-end, ensuring full compliance with manufacturer and company policies
- Manage customer records, invoices, and filing systems, maintaining accuracy across all documentation
- Coordinate document preparation, scanning, and clerical workflows to support dealership operations
Manager - Fast Tire Service LLC - Marietta, GA
(2017-06 - 2023)
- Managed daily shop operations for 6+ years, overseeing estimates, parts procurement, and repair scheduling
- Conducted vehicle emissions diagnostic testing and coordinated technician workflows to minimize turnaround time
- Delivered high-impact customer service via phone and in-person, driving repeat business and client retention
Assistant Manager - Vinings Auto Repair Shop - Smyrna, GA
(2019-08 - 2022-08)
- Supported shop management by maintaining customer profiles, scheduling appointments, and tracking service histories
- Developed cost estimates and logged parts/labor requirements to streamline repair order accuracy
- Greeted and directed office visitors while upholding a professional, customer-first environment
