Gabriela Serna

Skilled in providing exceptional customer and patient service, building positive relationships, maintaining a professional and welcoming environment, and handling responsibilities with accuracy and attention to detail. Knowledgeable in beauty products, retail operations, patient care, and administrative support, with strong communication, organization, teamwork, and multitasking abilities. Adaptable and dependable, with a passion for helping others and delivering a positive experience in every interaction.

Dental Assistant at Dentists of Paradise Valley (2025-09 – 2026-08)

• Greet patients, prepare them for treatment, provide comfort, and communicate professionally.
• Accurately document treatments, update medical/dental histories, and maintain confidentiality.

Barista at Starbucks (2026-05 – 2026-08)

• Greeting customers warmly and taking orders accurately.
• Preparing coffee, espresso drinks, teas, and other beverages according to starbucks standard.
• Serving food items and ensuring orders are correct.
• Assisting with opening and closing duties, such as setting up equipment, counting cash drawers, and cleaning.

Retail Associate at Gap/Old Navy (2024-12 – 2025-08)

• Provided friendly, personalized customer service and assisted shoppers with product selection, sizing, and styling.
• Operated POS systems, processed cash and card transactions, and handled returns and exchanges accurately.
• Replenished sales floor inventory and organized merchandise according to company standards.
• Assisted with visual merchandising, product displays, folding, and maintaining an organized sales floor.

Beauty Advisor at Sally beauty supply (2020-03 – 2023-02)

• Provided personalized customer service by assessing customers' beauty needs and recommending appropriate haircare, skincare, and beauty products.
• Assisted customers with selecting hair color, styling products, tools, cosmetics, and professional beauty supplies.

Certificate in Dental Assistant – UEI College (2023)

High School Diploma – Alhambra High School (2019)