Gabriella Aviles

Reliable and organized customer service professional with experience in municipal reception, cash handling, food and beverage service, and fast-paced customer-facing environments. Skilled at greeting and assisting the public, handling transactions accurately, keeping work areas organized, communicating clearly, and staying calm and professional during busy periods. Quick to learn new procedures, dependable, team-oriented, and committed to creating positive experiences for customers and visitors.

Center Attendant / Receptionist at City of Cape Coral (2026-06 – Present)

• Welcome visitors and provide friendly, professional assistance in a public-facing center environment.
• Answer questions, provide information, and direct visitors to the appropriate services, staff, or resources.
• Handle cash and customer transactions accurately while following established procedures.
• Maintain organized front-desk operations, records, supplies, and shared work areas to support efficient daily operations.
• Communicate clearly and professionally with the public, coworkers, and supervisors in person and as needed by phone.
• Multitask between customer service, administrative responsibilities, transactions, and routine center needs while maintaining attention to detail.
• Use sound judgment and a calm, respectful approach when assisting customers with questions or concerns.
• Follow City procedures, maintain professionalism, and help create a welcoming and orderly environment for visitors.

Barista at Dutch Bros (2026-01 – Present)

• Provide friendly, efficient customer service in a high-volume environment while accurately taking orders and processing payments.
• Handle cash and point-of-sale transactions accurately and responsibly.
• Prepare specialty beverages and food items while maintaining quality, speed, and attention to customer requests.
• Keep workstations clean, organized, and stocked to support smooth daily operations.
• Communicate effectively with team members and customers while managing busy rush periods with a calm demeanor.
• Assist with inventory organization and maintain adequate supplies for daily operations.
• Support training of new team members on beverage preparation, customer service, and workplace procedures.
• Follow food safety, sanitation, and company standards consistently.

Barista at Toni & Adas (2023-08 – 2025-12)

• Delivered friendly, attentive customer service while preparing a variety of coffee beverages and food items.
• Processed cash transactions accurately and followed company procedures for payments.
• Maintained a clean, organized, and well-stocked service area throughout each shift.
• Operated espresso machines, grinders, and other equipment efficiently and safely.
• Managed inventory and supplies to help ensure smooth daily operations.
• Trained new baristas on beverage preparation, customer service, and workplace procedures.
• Responded professionally to customer concerns and worked to resolve issues promptly.

Associate in Arts Student – Florida SouthWestern State College (FSW) (2026)

High School Diploma – Cape Coral High School (2022-08 – 2026-05)