Gabriella Sims

Healthcare administration student with hands-on experience working at the front desk of a medical office. Skilled in patient communication, scheduling, administrative support, and maintaining a professional and welcoming environment. Familiar with the day-to-day operations of a healthcare setting and committed to providing efficient, patient-centered service.

Seeking an entry-level healthcare administrative position where I can apply my current experience while continuing to develop my skills and grow within the healthcare field.

Fast Food Team Member at White Castle (2016-06 – 2019-05)

• Provided fast and friendly service to customers, ensuring a positive dining experience.
• Efficiently took customer orders and accurately entered them into the POS system.
• Prepared food items according to established recipes and portion sizes.
• Maintained cleanliness of work area, including wiping down counters, tables, and equipment.
• Managed cash transactions with accuracy and integrity, handling large volumes of cash daily.
• Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirement.

Quick Lube Technician at Jiffy Lube (2019-05 – 2022-05)

• Performed routine maintenance and oil changes on vehicles, ensuring optimal performance.
• Inspected and replaced filters, belts, hoses, and other vehicle components as needed.
• Conducted fluid checks and topped off fluids such as coolant, transmission fluid, and brake fluid.
• Maintained accurate records of services performed and parts used for each vehicle.
• Collaborated with team members to ensure efficient workflow and timely completion of tasks.
• Followed safety protocols to protect both personal well-being and the integrity of customer vehicles.

Special Education Aide at Brownsburg Community School Corporation (2022-05 – 2024-02)

• Provided one-on-one support to students with special needs, assisting them in their academic and social development.
• Implemented individualized education plans (IEPs) under the guidance of special education teachers, ensuring that students' specific goals and objectives were met.
• Collaborated with classroom teachers to modify curriculum materials and adapt instructional strategies to meet the diverse learning needs of students.
• Assisted in creating a positive and inclusive classroom environment by promoting acceptance, understanding, and respect for all students.
• Supported students during transitions between activities or classes, helping them navigate the school environment safely and independently.
• Implemented behavior management strategies outlined in IEPs or behavior intervention plans (BIPs), fostering a positive learning environment for all students.

Medical Front Desk/Medical Call Center Representative at Eye Specialists of IN (2024-02 – Present)

• Greeted and welcomed guests, providing a positive first impression of the company.
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
• Scheduled appointments and maintained an organized calendar for multiple staff members.
• Maintained cleanliness and organization of the front desk area at all times.
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols.
• Trained new receptionists on office procedures, phone systems, and customer service best practices.

Bachelor's Degree in Healthcare Administration – Indiana Tech (2026 – 2030)

High School Diploma – Brownsburg High School (2013 – 2017)