Gabrielle Johnson

Efficient and detail-oriented general cleaner with 5 years of experience in facility maintenance and customer service within the aviation and hospitality sectors. Proven expertise in maintaining cleanliness and safety standards, ensuring compliance with health regulations. Demonstrated ability to handle customer inquiries and resolve issues effectively, contributing to a positive environment for both passengers and staff.

Passenger Service Agent - Frontier Airlines, Inc. - Charlotte, North Carolina, United States

(2024-10 - 2026-03)

• Greet Passengers, provide information on flight schedules, and assist with special needs, wheelchairs, or unaccompanied minors.
• Process tickets, weigh baggage, check travel documents / passports, and issue boarding passes using airline systems.
• Handle cancelled / delayed flights, rebook tickets, and professionally address upset passengers.
• Ensure all passengers and baggage comply with airport security and safety regulations.

Public Area Attendant - Hilton - Charlotte, North Carolina, United States

(2021-05 - 2024-10)

• Cleaning, dusting, sanitizing, and disinfecting bathrooms, breakrooms, and assigned office areas.
• Performing dust and wet mopping, sweeping, and vacuuming of hard surfaces and carpets in offices, corridors, lobbies, and stairwells.
• Removing trash, replacing liners, and cleaning trash cans.
• Maintaining and stocking restrooms supplies (Paper products, soap) and cleaning materials.

General Cleaner - IH Services Inc - Charlotte, North Carolina, United States

(2018-02 - 2021-05)

• Perform floor care, including sweeping, mopping, and vacuuming, as well as dusting furniture and fixtures.
• Thoroughly clean and restock restrooms with supplies.
• Clean break areas, including wiping down tables, chairs, and countertops.
• Empty trash receptacles into larger collection areas and move trash to compactors.

HIGH SCHOOL DIPLOMA - PROVIDENCE HIGH SCHOOL (2004-08 - 2007-06)