Retail Manager at The Home Depot (2025-01 – Present)
- Lead front-end operations to ensure efficient checkout processes and exceptional customer service.
- Supervise cashier performance, coordinate daily staffing, and manage break schedules to maintain operational efficiency.
- Partner with store leadership to support sales initiatives and improve overall customer satisfaction.
- Assist in resolving customer concerns while promoting a positive shopping experience.
- Train and coach team members on company policies, customer service standards, and operational procedures.
Chef at Chengers (2025-01 – Present)
- Prepare fresh, made-to-order soups, smoothies, and juices tailored to clients with restricted dietary needs and specialized nutrition requirements.
- Develop simple, flavorful recipes that accommodate food allergies, medical conditions, and individualized dietary preferences.
- Consult with clients to understand nutritional goals and recommend menu options that promote healthy eating.
- Maintain high standards of food safety, sanitation, and quality throughout food preparation and packaging.
- Collaborate with team members to fulfill custom meal requests while ensuring consistency, efficiency, and exceptional customer service.
Personal Chef at Self-Employed (2024-01 – Present)
- Provide personalized meal preparation services for clients with specialized dietary needs, lifestyle goals, and food preferences.
- Conduct one-on-one consultations to create customized menus tailored to each client's nutritional requirements and tastes.
- Plan, prepare, portion, and package meals to support weekly meal prep and healthy eating habits.
- Source quality ingredients while managing food costs and maintaining strict food safety standards.
- Build lasting client relationships through reliable service, attention to detail, and personalized culinary solutions.
Retail Manager at Tractor Supply Co. (2024-01 – 2025-01)
- Led and developed team members through coaching, mentoring, and performance feedback.
- Delivered outstanding customer service by resolving concerns and building customer loyalty.
- Managed inventory accuracy, stock replenishment, and point-of-sale operations.
- Supported store sales goals through effective merchandising and operational planning.
- Maintained compliance with company policies, safety standards, and operational procedures.
Independent Contractor (Remote) - Badge Operator / Customer Service Specialist at Merit (2021-01 – 2024-01)
- Partnered with municipal, county, state, and federal agencies to support emergency response initiatives.
- Coordinated recovery efforts and ensured timely communication during emergency situations.
- Delivered customer support via phone and email while assisting applicants throughout the claims process.
- Processed applications accurately while maintaining confidentiality and compliance requirements.
- Guided service providers and families through documentation and claim procedures with professionalism and empathy.
