Gabrielle Rice

Worked as a Dillons Associate in multiple areas of the company, including the Bakery, Floral and Starbucks department. Currently working for the Hilton Garden Inn Hotel Downtown as a Starbucks Barista and Front Desk Receptionist.

Experience with customers, inventory, money, orders, phone calls, conflict resolution, keeping things up to date, clean, stocked, and organized and keeping up with a fast-paced environment.

Starbucks Barista and Front Desk Receptionist at Hilton Garden Inn Downtown (2023-07 – Present)

• Maintained in a calm demeanor when in high- volume periods and special events.
• Greet Customers and Guests with a smile and provide excellent customer service.
• Receive and process high total payments.
• Maintained high standards of conduct and service to support company reputation.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Stayed calm and think on my feet when dealing with new problems.
• Learned how to process high amounts of money with credit cards and processing tax exempts and prepayments.
• Creating last minute large reservations.

Bakery, Starbucks, Floral Associate at Kroger Co. (2018-08 – 2023-07)

• Provide excellent customer service to foster customer satisfaction and loyalty.
• Operated the cash register, collected payments and provided accurate change back.
• Completed timely and thorough shift change procedures.
• Listened to customers to understand their needs and help select optimal products and services.
• Answered phone calls and took orders for custom makes and made sure to catch all the details for customer satisfaction.
• Stayed educated about the changes of menus, prices and services available.

– Butler Community College (2022-08 – 2023-05)

High School Degree – Wichita North High School (2014-08 – 2018-05)