Senior Project Manager - Profit Recovery Partners, LLC - Santa Ana, CA
(2024-12 - 2026-03)
- Generated $1.5M+ in annual revenue through creative problem solving and client advisory
- Orchestrated projects in a high intensity environment, reflecting consistent leadership and patience in operations through example, client interfacing, and performance
- Lead strategic client presentations, highlighting financial discrepancies with detailed data reports prepared for executive leadership
- Advised clients with strong judgement through complex decision making and conflict resolution, keeping projects on track and earning sustained trust and satisfaction
- Created and maintained project schedules in Smartsheet, reducing timeline slippage across milestones
- Directed multi-vendor implementations, cutting handoff delays between teams
- Led stakeholder review workshops that resolved scope gaps and accelerated executive approvals
- Validated contract deliverables against requirements, flagging noncompliance items for legal review
Project Manager - Profit Recovery Partners, LLC - Santa Ana, CA
(2023-03 - 2024-12)
- Delivered $360K in recurring annual savings by leading a $3M initiative from discovery to implementation, setting the company's record completion speed to 70 days
- Guided clients through change management during weekly meetings to improve optimizations and price consistency
- Maintained organized documentation supporting decision making and audit readiness
- Revolutionized best practices for building client-facing presentations, introducing new formatting and data modeling
- Mentored new-hires
- Coached junior project coordinators on schedule updates and risk reporting to shorten ramp time and meeting 30-40 day independence objectives
- Demonstrated the ability to learn rapidly in high-volume environments, becoming proficient across diverse subject matters
- Coordinated stakeholder reviews and compiled decision-ready decks for executive steering committees
- Managed project budgets in Excel, tracking spend against forecasts and flagging variances
- Implemented a weekly pipeline review that clarified upcoming work and improved resource allocation
Commercial Sales Representative - Bay Alarm Company - Ontario, CA
(2021-08 - 2023-03)
- Managed a Southern California territory, driving new commercial revenue through consultative site evaluations and tailored solution design
- Expanded education sector partnerships and shortened sales cycles to 1-2 weeks by aligning local governments to stakeholder priorities
- Conducted walkthroughs of clients' facilities to highlight security exposures, providing recommendations and solutions to them to keep their businesses safe
- Closed multi-site alarm contracts by negotiating pricing, payment terms, and phased installation schedules
- Maintained CRM pipeline in Microsoft Dynamics, tracked deal stages, and produced weekly forecast reports for management
- Prepared formal proposals and scopes of work that aligned equipment specs with municipal code requirements
- Trained facility managers on system features and user procedures, reducing support tickets after handover
- Prospected cold leads via phone, LinkedIn, and door-to-door tactics, booking qualified demos with commercial decision-makers
Account Receivables Representative - Bay Alarm Company - Ontario, CA
(2020-02 - 2021-08)
During Pandemic, handled regional receivables portfolio across Los Angeles, Orange County, and the Inland Empire
- Recovered $65K-$100k, monthly (approx. 1M annually), while preserving client relationships
- Built payment plans for delinquent accounts to provide clients with compassion and accountability until their debt was paid off
- Utilized written and verbal communication to reach out to customers to collect payment
- Prepared and sent precise demand letters and invoices via email and mail to accelerate cash receipt
- Coached customer service reps on handling payment objections, improving promise-to-pay commitments from callers
- Generated weekly AR reports in Excel highlighting top delinquents and aging trends for regional managers
Server / Bartender / Suite Attendant - ClubCorp - Waco, TX
(2018-09 - 2019-10)
- Entrusted to provide high touch service to parties of over 100 people as well as private events for high interest members of the club
- Taught informative and entertaining private classes to members on the preparation of high-quality cocktails
- Increased the club's revenue by utilizing relationships to upsell services, products and memberships
- Modeled exemplary leadership through a willingness to set the standard to meet the club's goals
Campus Coordinator - Christian Learning Academy - Fullerton, CA
(2015-07 - 2018-08)
- Oversaw academic and housing for 120 international students across North Orange County
- Launched engagement initiatives that increased student satisfaction and return enrollment
- Resolved student-host family disputes through mediation and documented agreements to prevent recurrence
- Maintained student records and visa documentation in Excel and school database to meet compliance checks
- Trained volunteer mentors on child safeguarding policies and emergency procedures before each term
Student Intern/Sports Media Content Creator - Baylor Vision - Waco, TX
(2016-09 - 2017-05)
- Produced live broadcast segments for Baylor University's athletic department
- Utilized in Adobe Creative Suite to efficiently construct media stories to post on the Baylor Vision website
- Reorganized clips, files, and reports on the media hub to streamline the production process, leading to increased content output
- Conducted interviews with athletes by preparing engaging content to discuss with athletes for appropriate airing
