Garrett Wilson

Results-driven HR professional with 6+ years of progressive experience across HR operations, employee relations, benefits administration, HRIS management, onboarding/offboarding, compliance, and process improvement. Proven ability to lead cross-functional initiatives, optimize HR systems, improve employee experiences, and support large multi-state workforces. Recognized for leadership, strategic problem-solving, SOP development, HR process standardization, and training initiatives that improved operational consistency across 300+ client organizations.

Human Resources Generalist / Benefits Team Lead - Puzzle Solutions - Remote

(2025-05)

• Partner with HR leadership and cross-functional teams to deliver full-cycle HR support and strategic people operations solutions across multiple client organizations.
• Serve as a primary escalation point for employee relations matters, investigations, policy interpretation, and performance-related concerns.
• Lead open enrollment strategy and execution, coordinating with brokers, vendors, and leadership to improve employee experience and enrollment accuracy.
• Support compliance initiatives including I-9 audits, EEO-1 reporting, ACA administration, and multi-state employment compliance.
• Developed and implemented standardized HR SOPs adopted company-wide, improving consistency and scalability across 300+ client organizations.
• Train and mentor HR team members on HR systems, operational workflows, and client service best practices.

Benefits Coordinator - Puzzle Solutions - Remote

(2022-11 - 2025-04)

• Managed end-to-end benefits administration processes including onboarding, offboarding, life events, and open enrollment for multiple client accounts.
• Led benefits audits, payroll deduction reviews, and vendor reconciliation projects to ensure compliance and operational accuracy.
• Collaborated directly with clients, brokers, payroll teams, and carriers to resolve complex benefits and HRIS issues efficiently.
• Supported successful EDI integrations and benefits platform implementations including Paylocity migrations during open enrollment periods.
• Recognized for improving service delivery, operational workflows, and client satisfaction within high-volume environments.

HR Operations & Benefits Analyst - INFOSYNC - Remote

(2021-07 - 2022-10)

• Managed HR operations and benefits administration for multi-state employee populations, including FMLA administration, ACA eligibility, and leave management.
• Performed payroll deduction audits, vendor invoice reconciliation, and compliance reviews to maintain data accuracy and reduce discrepancies.
• Supported HRIS optimization projects, open enrollment audits, and employee benefits troubleshooting.
• Partnered with employees, managers, payroll teams, and vendors to resolve benefits, HRIS, and compliance-related concerns efficiently.

Solutions Manager - The Benefit Company - Columbia, SC

(2019-09 - 2021-06)

• Managed a portfolio of 25+ clients with approximately 12,500 covered employees and retirees.
• Led group benefits renewal strategies, RFP management, underwriting coordination, and proposal development.
• Created detailed benefits communication materials and user guides to improve employee understanding and client decision-making.
• Partnered with account executives and carriers to ensure smooth enrollment and compliance processes.

Assistant Solutions Manager - The Benefit Company - Columbia, SC

(2019-03 - 2019-09)

• Supported administration of employee benefits programs including medical, dental, vision, retirement, disability, and leave programs.
• Led benefits audits and HRIS data reviews to improve operational efficiency and reporting accuracy.
• Acted as an HRIS and EDI systems resource, supporting system maintenance, integrations, and workforce reporting.

Bachelor of Science - Business Administration & Management - University of South Carolina Upstate (2018-05) Spartanburg, SC