Medical Assistant - Clinical Training and Certification at Valley College (Accredited M.A. Program) (2021-06 – 2022-05)
Achieved Medical Assistant Certification with a 100% competency completion rate, as measured by graduation from an accredited M.A. program meeting national credentialing standards, by completing clinical rotations covering vital signs documentation (blood pressure, pulse, temperature, respiration, O2 saturation), phlebotomy technique, medication administration procedures, injection preparation, and patient care activities under physician and RN supervision.
- Demonstrated proficiency in HIPAA-compliant electronic health records (EHR) documentation, as measured by successful completion of all clinical EHR coursework and supervised lab hours, by accurately entering patient data, processing provider orders, and maintaining confidential medical records in compliance with established clinical guidelines.
- Applied medical terminology and anatomy knowledge across all clinical rotations, as measured by competency evaluations in each discipline, by accurately documenting patient findings, preparing examination rooms, and communicating clinical observations to supervising providers.
- Completed phlebotomy and specimen collection training, as measured by certified proficiency in venipuncture and capillary blood draw techniques, by practicing under direct supervision on simulated and live clinical cases throughout the program.
Computer Repair Assistant and Data Entry Specialist at Dermatology Center Inc (2009-04 – 2010-05)
- Maintained zero HIPAA violations across all patient record transactions, as measured by no privacy incidents documented during employment, by entering and managing confidential patient information in the clinic's EMR system under physician supervision and following established documentation protocols.
- Supported patient intake and clinical flow for 15-20 patients per day, as measured by consistent provider and patient satisfaction, by verifying patient information, preparing patient files, scheduling follow-up appointments, and coordinating with clinical staff to ensure providers had complete documentation before each visit.
- Ensured uninterrupted availability of EHR and patient management systems, as measured by zero prolonged system outages during tenure, by performing routine preventative maintenance and resolving hardware and software issues promptly so clinical staff maintained continuous access to patient records.
Hostess and Server at Applebee's Grill and Bar (2016-09 – 2024-03)
- Delivered consistent, high-quality patient-facing service across an 8-year tenure, as measured by zero documented guest complaints and continuous positive management evaluations, by greeting guests with professionalism, anticipating needs, resolving concerns on the spot, and maintaining accurate scheduling records.
- Trained new team members to full performance standards in under 5 days, as measured by independent performance with zero errors in the first week, by providing structured, hands-on onboarding covering service protocols, scheduling system use, and patient-interaction best practices.
Houseman and Room Inspector at Quality Inn and Suites (2019-05 – 2019-07)
- Maintained 100% compliance with facility safety and sanitation protocols, as measured by zero inspection deficiencies during employment, by conducting thorough room and bathroom inspections and reporting findings to supervisory personnel for immediate corrective action.
