Gary Patz

Customer service and client relations professional who has spent years as the person people call first. Handled front-line communication, account questions, payments, and the occasional difficult conversation for a small business where every relationship mattered. Personable and genuinely enjoys talking to people, punctual to a fault, and available across mornings, evenings, weekends, and holidays. Looking for a role built around service and people, but also comfortable behind a screen.

Client Relations and Operations - Adanta, Inc.

(2019-01 - 2026-01)

• Served as the first point of contact for clients, vendors, and partners, handling incoming calls and email daily and directing them to the right person or handling them directly.
• Processed payments, account changes, and billing transactions, and reconciled accounts and daily records with a high standard of accuracy.
• Answered account and billing questions and resolved discrepancies through to a solution, rather than passing people along.
• Handled cancellation and change requests by understanding what the customer actually needed and presenting the options that fit, keeping relationships intact wherever possible.
• De-escalated difficult conversations with people who were frustrated or under pressure, and kept a professional, friendly tone throughout.
• Maintained up-to-date knowledge of services, pricing, and policies so clients got accurate answers the first time.
• Completed daily administrative work, paperwork, and record keeping without supervision.
• Trained and supported team members on processes and set the standard for how clients were treated.

Photographer - Independent

(2014-01 - 2026-01)

• Sells photography sessions and packages directly to clients, guiding people from first inquiry through choosing the option that fits their needs and budget.
• Builds relationships that turn into repeat bookings and referrals, since nearly all new business comes from word of mouth.
• Handles scheduling, payment, and follow-up personally, and delivers on time every time.
• Comfortable putting people at ease, which is most of the job when someone is in front of a camera.

marketing - Pace University (2017-01 - 2019-01)

marketing - Marist College (2016-01 - 2017-01)

photography - Fashion Institute of Technology