Gary Smith

Provided real-time briefings on emerging issues within 30 Days. Specialized in policy analysis. Focused on issues such as Overpayments, Fraud. Skilled in navigating federal legislative processes. Driven public servant with a history of providing legislative support.

Social Security Consultant - Cornerstone Law Corporation - Riverside, CA

(2014-03 - 2018-08)

• Advised Attorney on Social Security law.
• Facilitated Claims for Beneficiaries.

Congressional Liaison - Social Security Administration - Fontana, CA

(2009-05 - 2012-02)

• Conducted field hearings.
• Improved reporting processes with Congressional staff inquires to resolve public issues.
• Enhanced visibility of key programs both T2 and T16 in the Fontana Field office.
• Summarized updates on top-tier issues.
• Collaborated with Congressional staff.

Service Representative - Social Security Administration - Riverside and Fontana, CA

(2002-05 - 2012-09)

As a service representative I delivered Social Security benefits and services to the public, both in-person and over the phone. As a SR, I was responsible for providing the public with information about SSA's programs and services, reviewing and evaluating information to determine eligibility for the benefits SSA administers, and updating records using SSA's computer systems.

• Answer questions, verify eligibility for retirement and disability programs, interview claimants to complete applications, and resolve payment issues.
• Provide guidance on Social Security rights, policies, and procedures.
• Conducting Telephone Interviews: Gather the necessary medical, personal, and financial data for new claims and updates.
• Investigating Discrepancies: Clarify omitted reports, process inconsistent forms, and reconcile interruptions in monthly benefit payments.
• System Updates: Utilize internal SSA automation tools to instantly access, update, and maintain accurate claimant records.
• Referrals: Identify callers who may need additional social services and refer them to the appropriate local, state, or nonprofit organizations.

Teleservice Representative - Social Security Administration - Los Angeles, CA

(1997-01 - 2000-05)

A Social Security phone representative (Contact Representative) acts as the voice of the SSA, handling high-volume inbound calls from beneficiaries. They answer questions, verify eligibility for retirement and disability programs, interview claimants to complete applications, and resolve payment issues; provide guidance on Social Security rights, policies, and procedures.

• Conducting Telephone Interviews: Gather the necessary medical, personal, and financial data for new claims and updates.
• Investigating Discrepancies: Clarify omitted reports, process inconsistent forms, and reconcile interruptions in monthly benefit payments.
• System Updates: Utilize internal SSA automation tools to instantly access, update, and maintain accurate claimant records.
• Referrals: Identify callers who may need additional social services and refer them to the appropriate local, state, or nonprofit organizations.

Master of Arts - Counseling Psychology - Argosy University (2013)

Bachelor of Science - Business Administration - University of Phoenix (2003)