Gaudy Santander

Detail‑oriented and dependable Clinical Laboratory Science professional with 11+ years of experience in logistics coordination, customer service, and healthcare academic training. Skilled in managing laboratory workflows, maintaining accurate documentation, and supporting laboratory operations across hematology, chemistry, microbiology, blood bank, and urinalysis. Known for strong problem‑solving ability, adaptability, and maintaining high standards of quality and compliance in fast‑paced environments.

Logistics Coordinator - G&L Logistics and Courier - Miami, FL

(2012-03)

• Monitored and tracked orders, proactively communicating shipment status and delay notifications to customers.
• Generated and maintained shipment documentation, ensuring accuracy and compliance with procedural requirements.
• Investigated and resolved issues related to logistics and cargo movement to prevent service disruptions.
• Documented shipment activities to maintain detailed tracking history and operational transparency.
• Coordinated expedited shipping requests, ensuring proper billing and timely delivery.
• Built strong customer relationships by efficiently handling inquiries and complaints.
• Supported development and implementation of logistics policies to improve daily operational efficiency.

Customer Service Representative - Miami Dade Community College - Miami, FL

(2005-02 - 2011-10)

• Responded promptly to customer concerns, escalating complex issues to supervisors as needed.
• Maintained accurate customer records by updating account information.
• Managed high‑volume phone interactions, reducing hold times and improving service flow.
• Provided tailored guidance to customers by identifying needs and offering relevant solutions.
• Resolved product and service complaints by identifying root causes and delivering effective resolutions.
• Participated in team training and meetings to stay current on policy and service updates.
• Delivered high‑quality support to both internal and external customers in a dynamic service environment.

Associate of Science - Clinical Laboratory Science - Miami Dade College Medical Campus (2017-07)

Associate of Arts - Criminology - Miami Dade College (2008-05)