Gavin Burns

Directed and coordinated all auxiliary staff, assigning tasks and ensuring smooth support for bartenders during high-volume service. Maintained inventory of liquor, beer, mixers, and glassware, restocking bar stations proactively to prevent service delays. Trained and mentored new bar back and support staff on bar setup, breakdown, and safety.

Lead Bar Back at Dive Bar (2025-08 – Present)

• Directed and coordinated all auxiliary staff, assigning tasks and ensuring smooth support for bartenders during high-volume service.
• Maintained inventory of liquor, beer, mixers, and glassware, restocking bar stations proactively to prevent service delays.
• Trained and mentored new bar back and support staff on bar setup, breakdown, and safety.
• Upheld cleanliness and organization standards throughout the bar area in compliance with health and safety regulations.

Project Lead & Customer Service Specialist at Sequoia Pro Bowl (2023-10 – Present)

• Led and managed multiple renovation projects, including the installation of new flooring, the development of two bars, and remodeling a food preparation room.
• Worked collaboratively with the team to plan and execute projects that elevated the venue's appeal and functionality.
• Delivered excellent front-line customer service, greeting guests, addressing inquires, and resolving concerns in a professional and friendly manner.
• Managed cash drawers, processed transactions, and ensured accuracy in daily cash handling.

Server / Bar Back at Trusthouse Kitchen (2026-05 – 2026-08)

• Provided attentive customer service by taking food and beverage orders, serving meals, and responding to guest requests.
• Supported bartenders by restocking liquor, beer, mixers, glassware, and other bar supplies to maintain efficient service.
• Prepared garnishes and organized bar stations before and during service to ensure bartenders had necessary ingredients readily available.
• Collaborated with bartenders, servers, and kitchen staff to maintain smooth operations and provided guests with a warm and positive dining experience.

Bachelor of Business Administration in Accounting – University of Cincinnati, Carl H. Lindner College of Business (2028-05)

High School Diploma – Saint Francis DeSales High School (2024-06)