Gavina Sow

Professional and guest-focused concierge professional with experience in luxury-style resident services, hospitality, and front desk operations. Skilled in resident relations, visitor management, package handling, and creating welcoming experiences in fast-paced environments. Known for professionalism, communication, organization, and maintaining a polished front desk presence. Flexible and dependable with availability for evening and weekend shifts.

Concierge at AclassConcierge (2026-02 – Present)

Provide exceptional front desk and resident support while maintaining a professional and welcoming environment.

• Manage package room organization and ensure accurate resident package distribution.
• Assist residents and guests with visitor access, inquiries, and building information.
• Maintain detailed shift reports and communicate updates to management and staff.
• Support smooth daily operations through strong communication and multitasking.

Host at Matchbox (2025-03 – 2025-09)

Served as the first point of contact for guests while delivering high-quality customer service.

• Managed reservations, waitlists, and front-of-house coordination in a busy environment.
• Handled guest concerns and special requests with professionalism and efficiency.
• Collaborated with staff to maintain positive guest experiences during high-volume shifts.

Food Runner at Miss Toya's (2024-09 – 2025-04)

Supported front-of-house operations and ensured prompt guest service.

• Maintained communication with hosts, servers, and kitchen staff during busy shifts.
• Helped create an organized and welcoming dining experience.

Crew Member at Dunkin' (2025-10 – 2025-12)

Delivered friendly and efficient customer service in a fast-paced environment.

• Handled transactions accurately while maintaining professionalism.
• Maintained clean and organized guest-facing areas.

Cashier / Sales Associate at Ross (2025-05 – 2025-09)

Provided attentive customer support and resolved concerns professionally.

• Maintained organization and efficiency at the point of sale.
• Supported positive customer experiences in a high-traffic retail environment.

Business Administration in Business Administration – Montgomery College (2024)

High School Diploma – Northwood High School (2024)